About Us

Founded in 1982, we are a publicly-traded telecommunications technology company with a global footprint. At the heart of our culture is the belief in “we” rather than “I,” fostering an environment of collaboration, innovation, and inclusivity. We are dedicated to supporting a workplace where all team members feel valued and where every voice is heard. Our team works together to create cutting-edge solutions, and we’re seeking a HR/Operations Manager to join us on this mission.

Position Overview (NOTE - This is an on-site position, with daily office hours of 9am - 6pm.)

We are looking for an experienced Human Resources and Operations Manager to lead our HR and Operations functions. This role will play a critical part in ensuring that our people and operational practices align with our strategic goals.

This role manages everything from employee benefits to payroll, recruiting, day-to-day office operations, and vendor relationships. The role will require strategic leadership, an eye for operational efficiency, and a deep understanding of HR best practices. You will work directly with leadership, contributing to both short and long-term planning for our growing company.

Key Responsibilities

-Operations: Manage various aspects of day-to-day operations, including overseeing the internal approval process of key documents and expense/payment approvals

-Facilities: Oversee all office/building issues including maintenance and vendor relationships

-Payroll and Compliance: Oversee all domestic and international payroll processes, ensuring accuracy and compliance with applicable laws and regulations, including managing visa and immigration issues.

-Employee Benefits: Establish and manage employee benefit programs, including negotiating with carriers for health/dental and other benefits. Manage Cafeteria plans, 401K plans, and simple POP plans.

-Recruitment: Lead and manage the recruitment and onboarding of new employees, ensuring our hiring process is inclusive, efficient, and attracts top talent.

-HR & Operations Policy Development: Develop and maintain HR and Operations policies, procedures, programs, and services in alignment with local and international regulatory compliance and immigration policies.

-Insurance: Handle all insurance policy negotiations, renewals, and implementation of new policies.

Required Qualifications:

Education: Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).

Experience:
-Minimum of 10 years of progressive HR and operations experience, with at least 5 years in a management role.
-Strong experience with payroll processing, employee benefits management, and compliance with regulatory standards.
-Proven success handling employee matters such as disciplinary actions and terminations, as well as employee development

Preferred Qualifications

-Prior experience in the telecommunications and/or technology industries
-Prior experience in a public company setting
-Experience with H1B Visas
-Certifications: PHR/SPHR, SHRM-CP/SCP, or equivalent highly preferred.

Franklin Wireless

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Human Resources and Operations Manager