Requisition No: 836791

Agency: Department of Revenue

Working Title: COMPUTER SYSTEMS OPERATIONS MANAGER - SES - 73005967

Pay Plan: SES

Position Number: 73005967

Salary: $68,218.92 - $141,240.60 / Annually

Posting Closing Date: 09/10/2024

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Florida Department of Revenue

Child Support Program

Computer Systems Operations Manager (General Operations Manager II) - SES

Tallahassee

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website

JOB SUMMARY:

Are you a dynamic individual who is looking for a challenging management position?

This is a Government Operations Manager II position with the Enterprise System Support Process team of the Child Support Program located in Tallahassee. The position supervises, directly and indirectly, 2 managers and 30 team members and is responsible for the multiple teams in the operations and maintenance of the Program's federally required computer system, CAMS.

You must be an effective communicator and capable of presenting information effectively to management. You must be able to operate successfully in a demanding environment, manage multiple large projects and produce results that support the Program's strategic initiatives.

Duties and Responsibilities include:

Act in a supervisory capacity for assigned managers and team members by monitoring team activities to ensure compliance with Revenue standards and position performance levels, determine and manage work assignments of teams.
Responsible for planning, organizing, and directing all software project activities and other projects assigned to their areas and ensuring that production requirements are met.
Works with the business process owners in a customer supplier relationship to effectively manage projects that modify CAMS functionality to meet their business needs while ensuring the overall health and efficiency of CAMS. Works with varying levels of managers, partners, and team members to effectively manage information technology projects. Ensures projects are completed within approved schedule, resources, and scope.
Works with the other ESSP GOM IIs in a coordinated and collaborative way to ensure the ESSP resources are maximized in terms of efficiency and productivity.
Understand, adhere, and promote the Child Support Programs Business and Strategic Plans. Participate with other ESSP managers and team members in the management of the Support Request and incident inventory.
Designated as a "mission essential" position pursuant to the Department of Revenue's Continuity of Operations Plan. Emergency or disaster-related duty includes performing or supporting the Department's mission essential functions, primary business functions or other activities related to emergency or disaster events or incidents.

MINIMUM REQUIREMENTS:

Currently employed with the Florida Department of Revenue.
Three or more years of supervisory experience managing team members in operational and/or project positions.
Three or more years of experience managing and implementing software projects including working with software development life cycle processes using project management software applications.
Three years of experience drafting papers, contributing information, analysis, and proposing options/solutions and making recommendations to management for decisions.
Three years of experience planning and evaluating program or operations processes, resolving identified productivity and quality concerns, and implementing process improvements.

PREFERENCES:

Experience in managing and implementing large SAP projects.
Experience in the Child Support Program.

SPECIAL NOTES:

This position is not telework eligible.
An alternative screening matrix will be used to select which candidates to interview.
This position includes after hours and on-call responsibilities for CAMS Production or other enterprise system related concerns and projects affecting Child Support Program business.

SALARY: $68,218.92 - $141,240.60.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION:

SCREENING DISCLAIMER:Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINALBACKGROUNDCHECKS:You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ([redacted]). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section [redacted], F.S., Drug-Free Workplace Act.

Location:

State of Florida

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COMPUTER SYSTEMS OPERATIONS MANAGER - SES - 73005967