Plastic Surgery Practice seeking assertive, self-motivated, organized, poised, Front Office Receptionist/Manager candidate with an amazing go-getter attitude! The ideal candidate would have experience in SALES, plastic surgery, medical spa, or at a medical office setting. Our team would like this individual to be extremely competent, confident and knowledgeable over-the-phone and in-person with our established patients, VIP's, new patient inquiries, colleagues, vendors, media and more. This is an excellent opportunity to be a part of a thriving and dynamic industry as well as be a member of an incredible team of professionals. The job is a full-time position, Monday through Friday. Please send your resume, a cover letter explaining why you would be a good fit for our practice.
Qualification, Experience, and Skills:
• Experience in one or more of the following: medspa and/or plastic or cosmetic surgery office (preferred), hospitality, retail, or customer service settings
• Will provide excellent post operative care and assist surgical patients with all after care concerns and questions
• Works well in a very busy, very fast-paced office and patient environment
• Willingness and flexibility to periodically be of assistance for duties that may be outside the scope of job position
• Comfortable using Outlook email, excel and a variety of internet and scheduling software applications, ie: Nextech
• Knowledge of MAC and other Windows-based patient care / medical practice management and scheduling software
• Ability to perform multiple and diverse tasks simultaneously
• Familiarity with scheduling and rearranging appointments
• Charismatic, friendly, helpful personality, always putting the needs of customers/patients first
• Pleasant and friendly speaking voice and demeanor
• Neat, professional appearance
• Strong written and verbal communication skills
• Excellent time management skills and accuracy
• Dependability, trustworthy, enthusiastic, positive attitude
• Inquisitive, resourceful, and proactive. Thinks outside the box and foresees potential issues and is solution oriented
• Ability gain knowledge of our services and products with ability to process product sales
• Work well with others in a team environment
• Confident in promoting products and services
• Knowledgeable in med spa and medical/cosmetic procedures
• MUST have 2 years of customer service/sales experience in a Med Spa, Plastic Surgery practice or Hospitality
• MUST have a sales mentality and is confident in upselling
• 2 years experience in supervision of front office operations
• Demonstrable skills in motivating and training professional staff.
Responsibilities
As a Front Office Manager specialist, you will play a crucial role in providing both administrative and medical support to ensure the smooth operation of our office and the highest level of patient care. Your responsibilities will include assisting with patient intake, performing administrative duties, coordinating appointments, and supporting the overall efficiency of the practice
*Greet and welcome patients, ensuring a friendly and professional environment
* Assist patients with the completion of necessary forms and documentation, including medical history, consent forms, and insurance information
* Schedule and coordinate patient appointments, surgeries, and consultations, considering physician availability and procedure requirements
* Manage phone calls, inquiries, and correspondence, ensuring prompt and courteous responses to patients, referring physicians, and other stakeholders. Respond to DMs on Social and other lead platforms on a consistent basis
* Perform general clerical tasks, such as data entry, filing
* Adhere to medical and office policies and procedures, including HIPAA regulations, to ensure patient confidentiality and compliance
* Collaborate with other team members, including nurses, surgeons, and administrative staff, to optimize patient care and office operations
* Stay updated on plastic surgery procedures, skin care, industry trends, and regulatory changes to provide informed support and assistance
* Point of contact specialist for Med Spa operations and have in depth knowledge of our Med spa treatments
* Trains and supervises front office staff
* Ensures all sales balance at the end of every day
*Ensures adherence to departmental policies and procedures, including patient privacy
*Maintain departmental day-to-day front office operations, monitor and prioritize workflow and efficient patient flow. Coordinates with the Practice Manager and medical staff to ensure a smoothly running office
*Prepares a monthly status report regarding front office performance, proposing solutions to any challenges being faced
*Resolve patient complaints, and answer questions regarding policies and procedures
*Any other jobs as assigned by your supervisor or management
Full time position M-F 9-5pm