Minimum 3 years of customer service experience.
Proficiency in AIMS 360 software is required.
Strong organizational skills and keen attention to detail.
Excellent communication and problem-solving abilities.
Ability to multitask and work efficiently in a fast-paced environment.
Handle customer inquiries via phone, email, and chat in a professional and friendly manner
Resolve customer complaints and provide solutions in a timely manner
Process orders, returns, and exchanges accurately
Maintain a deep understanding of company products and services to assist customers effectively
Document customer interactions and follow up as necessary
Work collaboratively with other departments to ensure customer satisfaction