Job title: Customer Service
Customer Service Agent - Call Center
Location: Valencia, CA
Salary: $20.00 per Hour
Schedule: Monday through Friday, 8:30 AM to 5:00 PM (No Nights or Weekends)
Are you a compassionate and motivated individual with excellent communication skills? Join our growing team as a Customer Service Agent in Valencia, CA! We are looking for someone to assist our customers with their telephone orders, focusing on providing support to individuals with special needs, the elderly, and those recovering from medical procedures.
This is an on-site position with a set Monday to Friday schedule and no weekends or nights.
Key Responsibilities:
• Assist customers with phone orders (approximately 75 calls per shift) in a professional and friendly manner.
• Verify customer information including addresses and changes to orders.
• Introduce the company, explain the ordering process, and confirm all details to ensure satisfaction.
• Handle incoming and outgoing calls, addressing customer concerns, and resolving issues in a timely manner.
• Enter and update customer order details in our Customer Relationship Management (CRM) system accurately.
• Assist in processing initial orders, renewals, and addendums.
Meet monthly performance targets set by management.
Ideal Candidate:
• Minimum of 1 year of customer service experience in a call center or similar environment.
• Excellent communication skills (both verbal and written), with the ability to empathize and be patient with customers.
• Bilingual in English and Spanish is a plus!
• Ability to multi-task effectively and handle a high volume of calls.
• Strong problem-solving skills to address customer concerns and provide effective solutions.
What We Offer Once hired on
• Medical, Dental, and Vision benefits from day one of employment.
• 401(k) with company match to support your future.
• Paid Holidays and Paid Vacation to give you time to recharge.
• Flexible Spending Accounts to manage your healthcare expenses.
• Life and Disability Insurance for added peace of mind.
• Employee Referral Program - refer friends and earn rewards.
• Education Assistance to help you grow in your career.
Why Work With Us?
If you're looking for a career that values growth, hard work, and customer care, we want to hear from you! We are a company that takes pride in our reputation for excellence, and we believe in fostering a supportive and rewarding environments for all employees.
This is a temp-to-hire opportunity, and we’re looking for career-minded individuals who want to grow with us!
Apply today to start your journey with a team that cares!