We are a trusted, local Farmers Insurance Agency with a 5-star rating. Our clients are at the heart of everything we do, and we pride ourselves on delivering personalized and high-quality service. As we continue to grow, we’re looking for a bilingual (Spanish/English) Customer Service and Sales Representative (CSSR) to join our team. This part-time position has the opportunity to transition to full-time as we expand.
**CA Insurance license is required**
Key Responsibilities:
-Serve as the primary point of contact for customers in both English and Spanish, providing assistance via phone, email, or in person.
-Answer questions about policies, billing and other insurance-related matters.
-Assist clients in understanding their insurance options and provide recommendations based on their needs.
-Handle policy changes, renewals, and cancellations efficiently.
-Maintain accurate customer records and ensure timely follow-ups.
-Resolve customer issues with a positive attitude and a focus on customer satisfaction.
-Perform various administrative tasks, such as filing and maintaining client documentation.
Qualifications:
-Bilingual in Spanish and English – fluency in both languages is required.
-Previous insurance customer service experience - preferred
-Strong verbal and written communication skills, with the ability to speak clearly and professionally in both languages.
-Excellent organizational and multitasking skills.
-Ability to work independently and as part of a small team.
-Positive attitude, detail-oriented, and customer-focused.
-Proficient in using computer programs and comfortable learning new systems.
-Ability to pass a Company Background Check
**CA Insurance license is required**
Why Join Us?
Work with a 5-star rated agency that values its clients and employees.
Flexible part-time schedule with the possibility to transition to a full-time position.
Friendly and supportive team environment where your contributions matter.
Ongoing training in the insurance industry.
If you’re passionate about customer service, fluent in Spanish and English, and want to join a growing, local agency with a great reputation, we’d love to hear from you!
How to Apply:
Please reply to this post to submit your resume and a brief cover letter.
We look forward to meeting you!