Customer Service Representative - Remote (US Only) (Fullerton, CA)

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Job Overview:
We are seeking a friendly and dependable Remote Customer Service Representative to join our team. In this role, you will assist customers by answering questions, resolving issues, and providing support through phone, email, or live chat. Youll represent our brand and ensure every customer has a positive experience.

This is a fully remote position, open only to applicants based in the United States.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat

• Provide accurate information about products, services, or orders

• Resolve customer concerns quickly and professionally

• Update customer accounts and document interactions in our system

• Escalate more complex issues to the appropriate team

• Follow company procedures and maintain a high level of service

• Meet daily or weekly performance targets, such as call response time or satisfaction scores

• Work with your team to improve customer service processes

Requirements:

• Must live in the United States and be authorized to work

• High school diploma or equivalent required

• Strong communication and problem-solving skills

• Basic computer knowledge and ability to learn new systems

• Reliable internet connection and a quiet, professional home workspace

• Ability to multitask and work independently

• Previous customer service experience is a plus but not required

What We Offer:

• Work-from-home flexibility

• Paid training and ongoing support

• Competitive hourly pay

• Friendly team environment

• Opportunities for growth within the company

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