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Reservations Coordinator – Adventure Resort in La Ventana, BCS, Mexico
Palapas Ventana
compensation:
15000 pesos per month
employment type:
full-time
experience level:
senior level
job title:
Reservations Coordinator (Long Term)
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About Us
We’re a family-owned resort dedicated to providing our guests with the Best of Baja—a high-level, personalized adventure experience. Our hotel, restaurant, and guided excursions cater to thrill-seekers and nature lovers, offering fishing, diving, spearfishing, kiteboarding, and other outdoor adventures.
Beyond our main resort, we also operate:
An outpost in Magdalena Bay, offering world-class whale watching, nature excursions, and fishing trips—employees have the opportunity to visit and experience this unique destination.
Luxury catamaran charters in the Gulf of California, providing multi-day sailing adventures.
Boat charters in the Pacific, catering to fishing, diving, and exploration trips.
About the Role
As our Reservations Coordinator, you’ll be the heartbeat of our operation, ensuring seamless guest experiences from booking to checkout. Your responsibilities include:
Managing reservations, room assignments, shuttle schedules, and check-ins
Coordinating with booking agencies and rental house platforms
Supervising cleaning staff and conducting room checks
Preparing final bills for checkout and handling feedback-driven adjustments
Assisting with customer service, maintenance requests, and quality control
Using MS Office Suite, Google Drive, Google Calendars, and WhatsApp
Having some familiarity with kiteboarding, winging, fishing, spearfishing, diving, and nature excursions (a plus)
Who We’re Looking For:
Organized, upbeat, and eager to grow with us
Fluent in English and at least conversational Spanish
Excited about living in a small town, being part of a tight-knit team, and spending time on the water
Previous experience in hospitality, reservations, or guest services preferred
What We Offer
Full-time, year-round position
Flexible hours
Social security benefits
Housing and meals provided
Work permit for non-Mexican applicants
Discounts on all activities and kiteboarding lessons, plus beach gear storage and private launch access
Opportunities to visit and experience our Magdalena Bay outpost for whale watching, fishing, and nature trips
Access to week-long catamaran charters in the Gulf of California and boat charters in the Pacific
How to Apply:
Send your resume with three references, and we’ll schedule an interview as soon as possible. Minimum two-year commitment, longer preferred.
Join us and turn your passion for adventure into a career.
- Principals only. Recruiters, please don't contact this job poster.