We are seeking a highly organized and proactive Customer Service Coordinator to join our dynamic landscape construction team. This role will involve managing customer inquiries, handling heavy phone traffic, and acting as a liaison between customers, crew leaders, and field teams. The ideal candidate will be exceptional in communication, skilled in multi-tasking, and have a keen ability to manage schedules and customer expectations. Proficiency in Office 365 applications and the willingness to undergo Aspire software training is required. Additionally, bilingual skills in English and Spanish would be a significant benefit in communicating with our diverse customer base.
Key Responsibilities:
• Customer Service Support: Handle inbound calls from customers, answer questions, resolve issues, and provide information about our landscape construction services.
• Liaison Between Teams: Communicate with crew leaders and field crews to ensure work is being carried out according to customer specifications, timelines, and quality standards.
• Scheduling & Coordination: Organize and maintain schedules for crews and appointments, ensuring timely project execution and customer satisfaction.
• Problem Resolution: Proactively address customer concerns and issues, providing prompt and efficient solutions while maintaining a positive customer experience.
• Documentation & Reporting: Keep accurate records of customer interactions, project updates, and crew communications. Ensure all relevant details are captured for future reference.
• Collaboration: Work closely with the operations team to ensure all customer expectations are met and projects run smoothly from start to finish.
• Office Management: Support administrative tasks such as filing, updating project files, and maintaining inventory or equipment logs when needed.
• Software Utilization: Utilize Office 365 applications (Word, Excel, Outlook, etc.) to track and manage customer data, create reports, and communicate efficiently. Aspire software training will be provided for managing project workflows, customer communications, and more.
• Key Skills & Qualifications:
• Customer Service Excellence: Proven experience in a customer-facing role, preferably in a service or construction environment.
• Strong Communication: Exceptional verbal and written communication skills, with the ability to engage with both customers and internal teams effectively.
• Highly Organized: Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines.
• Tech-Savvy: Proficiency in Office 365 applications, including Word, Excel, and Outlook, to track project data, schedule appointments, and communicate effectively.
• Software Training: Ability and willingness to learn Aspire software to manage customer requests, schedules, and project progress efficiently.
• Problem Solving: Ability to think quickly and resolve issues in a calm, efficient, and professional manner.
• Team Player: Able to work collaboratively with others, especially when interfacing with crew leaders, field teams, and customers.
• Bilingual (English/Spanish): Proficiency in both English and Spanish is highly desirable, as it will help in effectively communicating with a diverse customer base.
• Physical Requirements: Ability to manage heavy phone traffic and work in a fast-paced office environment.
• Education and Experience:
• High school diploma or equivalent required; college degree or certifications in related fields preferred.
• Previous experience in customer service, especially within the construction, landscaping, or related industries, is highly desirable.
• Experience with Office 365 applications is a must.
• Experience with or willingness to learn Aspire software is a plus.
• Bilingual (English/Spanish) skills preferred.
If you thrive in a fast-paced environment, enjoy problem-solving, and want to play a critical role in delivering exceptional landscape construction services, we encourage you to apply!