Shared Living Supervisor-Springfield, MA

Join Our Mission to Transform Lives

About the Program

We support adults with intellectual and developmental disabilities in a variety of residential settings as they pursue independence, live with dignity, and engage as full members of their communities. In a world that is not equally optimized for everyone’s success, we believe every person is entitled to receive resources, supports, and opportunities to learn, grow, and thrive.

HopeWell’s Shared Living Program offers high quality placements that support individuals toward leading happy, healthy, and fulfilling lives. Staff develop partnerships with individuals and caregivers centered around individuals’ needs and interests that evolve as they age.

Who We Are Looking For

HopeWell's growing Shared Living Program is seeking a passionate change-maker to join our dedicated team. We're looking for an exceptional Shared Living Supervisor who brings heart, determination, and a strengths-based approach to supporting individuals, caregivers, and staff.

The ideal candidate demonstrates sound judgement, has excellent communication, and excels at providing structure and systems so that their team has what they need to do their work. This thoughtful and creative leader possesses a versatile skill set to navigate complex and evolving challenges, and they guide by example, getting involved in all aspects of the work when it will help drive learning, growth, and implementation forward. If you're ready to make a profound impact and help write success stories for the individuals we support, we want to meet you.

The Impact You'll Create

In this dynamic role, you’ll support a growing team of Transition Coordinators who manage and oversee community-based placements with dedicated caregivers who open up their homes and their hearts. You will do some direct service work yourself (including carrying some cases as needed), and closely collaborate with the Director, Home & Community-Based Adult Services to support, develop, and grow the Shared Living program. You'll be at the forefront of promoting meaningful connections and implementing innovative interventions that lead to lasting positive outcomes.

The Shared Living Supervisor is a member of the Adult Services team, collaborating internally with Transition Coordinators, the Nurse Manager, Clinician, Director, and other team members on the Shared Living and In Home Supports teams. Close external collaboration occurs with all funding sources and stakeholders, including but not limited to the Department of Developmental Services (DDS), the Office of Quality Enhancement, guardians and family members, and other provider agencies supporting the individual. The Supervisor is responsible for ensuring individual safety, well-being, and human rights, in accordance with all HopeWell and DDS regulations, policies, and procedures, including licensure and certification indicators.

Your Impact Will Include (Job Responsibilities)

• Supervise Transition Coordinators by providing ongoing coaching, evaluating and supporting skill development and professional growth, and recognizing good work performance through commendations and other staff appreciation programs.
• Ensure the Shared Living program is delivering high-quality, compliance-driven services and effectively implementing a Positive Behavior Support (PBS) and person-centered approach.
• Ensure Transition Coordinators build strong, positive relationships with individuals and caregivers, treat them with dignity and respect in accordance with HopeWell’s Human Rights policy, and provide comprehensive training that meets all applicable requirements and supports individuals’ development and growth.
• Oversee the evaluation of caregivers and ensure all home and community-based visits are completed as required and all program records and documentation are accurate and up to date.
• Collaborate with the Director to engage in caregiver recruitment, selection, matching, and placement. Work together with the Director and Nurse Manager to manage referrals and intakes, with a focus on ensuring appropriate placements are made.
• Provide on-call coverage and crisis management that ensures individuals’ well-being. Notify and consult with Director, DDS, caregivers, and other stakeholders where appropriate.
• Ensure that the program meets and complies with all applicable DDS regulations, policies, and procedures. Oversee compliance of caregivers specified in the licensure & certification indicator guidelines.
• Actively participate in program and agency internal (e.g., supervision, collaborating with colleagues, caregiver & staff meetings, town halls) and external meetings (e.g., collaborating with other providers, external committee meetings) both in person and virtually as assigned.

The Expertise We Can't Do Without (Qualifications)

• Clearing of background checks as required by state and federal law
• A bachelor’s degree in the human services field is required.
• Minimum of five years’ experience working with individuals with intellectual disabilities, preferably in a shared living setting.
• Three-years 3 years of supervisory/management experience.
• Experience with PBS implementation preferred.

Additional Skills That Set You Apart (Competencies)

• Excellent communication skills, sound judgment, and strong organizational and time management skills; demonstrated ability to be flexible, resourceful, and juggle multiple tasks and priorities
• A high level of professionalism in work and interpersonal interactions with both internal and external contacts; presents to others as organized, informed, reliable, dependable and approachable
• Able to work independently as well as a member of a multidisciplinary team; collaborative and open-minded; welcomes constructive feedback
• Demonstrated ability to work with diverse populations
• Computer skills to perform essential functions
• Strong interpersonal skills; ability to build rapport and trusting relationships with individuals and caregivers and other professionals
• High level of personal accountability for the quality and impact of work and demonstrated ability to effectively organize, plan, and prioritize work; desire to learn and grow professionally and comfortable asking questions
• Must be comfortable working in community settings (e.g. caregiver homes, in the community).
• Empathy and desire to work with adults with developmental disabilities.

Other Essential Requirements

This role involves some home-based and community-based work, some office-based work, and some remote opportunities. During home and community visits, there are possible environmental exposures, including pets.

• Daily access to an automobile is required.
• Driving is required in and out of the catchment area.
• A valid MA State Driver’s License.
• Clearing of background checks as required by state and federal law.
• Remain current in all required trainings.
• Staff schedules can shift over time as individual and caregiver needs, staff caseloads, and program needs change.
• Some evening and weekend work as well as occasional in-person emergency response outside of business hours may be required.
• Other duties as assigned to support quality care.

The HopeWell Difference – Benefits Beyond the Paycheck

• Generous Hiring Bonus
• We offer a generous bilingual bonus to new hires who speak a second language that meets the needs of our families (other than English) – up to $3,500
• Access to our excellent BCBS medical benefits
• Retirement benefits, including 401K match up to 6%
• Generous paid time off up; up to 5 weeks off; 2 floating holidays, 2 personal days, 14 paid holidays, up to 15 sick days
• Professional development opportunities such as tuition reimbursement up to $3,000 per year and discounted tuition rates to select partnership colleges and universities! Additional funds for training and development.
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work! As well as bonuses for licensure attainment
• Wellness benefits include access to employee resource groups, discounted gym memberships, and an Employee Assistance Program.
• Student Loan Pay-Down Program – Let us help you pay down your student loans!
• Licensure supervision
• And more…Click this link to find out more about our benefits beyond the paycheck! https://hopewellinc.org/careers/benefits/