job title:We're Hiring Customer Service & Shipping Clerk
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Are you detail-oriented, organized, and ready to take on an exciting role in customer service and shipping logistics? We’re looking for two motivated individuals to fill the Customer Service & Shipping Clerk positions at our company!
Position 1: Shipping Clerk
As a Shipping Clerk, you will play a crucial role in ensuring timely and accurate order fulfillment, managing work orders, and optimizing shipping solutions. Your responsibilities will include:
Daily Invoicing: Verify that quantities and freight charges are accurate for all orders.
Work Order Scheduling: Create work orders, find substitute items when necessary, and ensure work orders are completed within the designated time frame.
Logistic Solutions: Find the best freight solution for all orders (LTL or truckload). Schedule and track shipments, and resolve any freight-related issues.
Position 2: Customer Service Clerk
As a Customer Service Clerk, you will be the first point of contact for our customers and play a key role in managing orders and communication. Your duties will include:
Phone Support: Answer incoming calls and direct them to the appropriate personnel.
Order Entry: Accurately enter orders placed via phone, email, and fax, ensuring the correct items and quantities are recorded.
Pick Ticket Coordination: Send pick tickets to the warehouse and follow up to ensure timely order fulfillment.
Order Confirmation: Confirm that the correct items and quantities are picked and ready for shipping or will-call.
Shipment Tracking: Send BOL, track shipments for LTL, truckload, and UPS, and follow up on any shipping issues.
Order Verification for Will Call: Double-check the items and quantities for will-call customer orders.
Skills & Requirements:
Intermediate Excel skills (at least medium level).
Experience with Microsoft CRM.
Strong attention to detail and organizational skills.
Ability to multitask and stay on top of orders and shipments.
Excellent communication skills, both verbal and written.
To Apply:
Please send your resume to america@nationalhr.net to schedule an interview!