CUSTOMER SERVICE (La Verne)
GLOBAL PROCESSING
compensation: $20-$21 hr
employment type: full-time
REQUIREMENTS:
*3 YRS CUSTOMER SERVICE EXPERIENCE (minimum)
*2 YRS EXCEL and MICROSOFT WORD EXPERIENCE (minimum)
* ATTENTION TO DETAIL
* ABLE TO MULTI-TASK
ROLE AND RESPONSIBILITIES
Customer Support Associate is responsible on assisting with the following day to day task/assignments, which includes but not limited to:
• Incoming calls / Outbound calls
Customer assistance/complaints
• Account changes (DDA/DBA/Address/Phone/Legal changes)
• TAX ID validation
• Account Closures/ Notations
• Chargeback/dispute notifications
• Batch reports
• Refund request
• Paper order
• Miscellaneous tasks and/or projects assigned
