A-1 Hawk is seeking a reliable, customer-oriented Pawnbroker and an E-Commerce Fulfillment Specialist to join our team. This is an exciting opportunity for individuals with strong customer service skills and a passion for working in a fast-paced environment.

As a Pawnbroker, you will be responsible performing the following duties:
• Greet customers and assessing their needs
• Assess the value and test items for a pawn or buy transaction
• Explain loan terms and rates with customers
• Process pawn or buy transactions using a point-of-sale (POS) system
• Keep the sales floor clean and display merchandise in an organized and appealing manner
• Monitor inventory levels and restock as needed
• Provide excellent customer service by addressing inquiries and resolving issues
• Adhere to all laws, regulations, and company policies and procedures

Skills required for a Pawnbroker are:
• Excellent and technical sales skills to effectively promote products and services while maximizing profitability and build rapport with customers
• Strong cash handling abilities; including counting, verifying, and reconciling cash transactions
• Proficiency in operating a POS system
• Effective and professional phone etiquette
• Ability to complete multiple tasks simultaneously
• Knowledge of fine jewelry, musical equipment, electronics, tools, and/or designer apparel and accessories is a plus
• Bilingual, proficiency in Spanish, is a plus

As an E-Commerce Fulfillment Specialist, you will be responsible for performing the following duties:
• Process and track online orders, ensuring they are fulfilled accurately and in a timely manner
• Update merchandise listings, descriptions, and images on the e-commerce platforms, ensuring all information is current and accurate
• Pack and prepare merchandise for shipping according to company standards, ensuring the order is accurate and properly addressed
• Analyze marketing trends, competitor pricing, and customer demands to set competitive and profitable merchandise pricing
• Provide online and phone customer service to address inquires, resolve issues, and offer product information

Skills required for an E-Commerce Fulfillment Specialist are:
• Previous e-commerce, online sales, or digital marketing is required. Experience with pawnshops or in a retail environment is a plus.
• Proficient with computers and office equipment
• Strong organizational skills
• Detail oriented
• Excellent communication skills
• Effective and professional phone etiquette
• Ability to work independently and part of a team
• Knowledge of fine jewelry, musical equipment, electronics, tools, and/or designer apparel and accessories is a plus

Note: These job descriptions are not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management. Physical requirements for both positions include:
• Ability to lift 50 pounds
• Continuous standing
• Frequent walking, reaching, and bending
• Occasional climbing

A-1 Hawk offers the following great benefits and competitive pay rates with the opportunity for career growth within our organization:
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

A-1 Hawk

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Pawnbroker & E-Commerce Fulfillment Specialist