Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Training Locations:

Residency Requirements:
Not subject to residency requirements.

Job Summary

Are you ready to be a crucial part of a dynamic team that ensures the smooth operation of electric and gas utility services? We are seeking a dedicated and detail-oriented individual to join our team as a Resource Coordinator. This role is similar to a dispatcher, as you will play a vital role in scheduling, routing, and supporting resources in a 24/7 shift environment, responding to service requests and emergency situations. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you!

What you will do

Dispatches resources using computer aided dispatch applications
Communicates with field personnel via company radio, telephone, or other devices
Uses outage management system and electronic mapping systems for efficient outage restoration
Completes appropriate forms and reports
Initiates call out of responders, provides responders with critical information, and contacts management and emergency personnel if appropriate
All other duties as assigned

Education Requirements

Associate Degree 2 year technical degree Required

Preferred Experience

Experience in a co-op or intern program

Other Requirements

DDC guidelines include a 30-minute response time from the employee's residence to the DDC.
This position is covered by the Department of Transportation regulation on drug/alcohol testing (CFR 49, Part 199), and is subject to drug/alcohol testing according to said regulation.

Knowledge, Skills, and Abilities

Some exposure or experience in utility operations and/or dispatching operations preferred
Ability to use geographic information systems and schematic diagrams preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, Outage Management System, Computer Aided Dispatch and Automated Callout System) preferred
Ability to work in a diverse work environment
Ability to work rotating shifts, including nights, weekends, and holidays
Limited off hour availability required
Some overnight travel required in emergency situations
Demonstrated effective interpersonal, verbal, and written communication skills
Must be available for twenty-four hour callout.
Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system or records.
Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
Policies, Process, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situation; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Team Work: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Key Skills

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Pay Range:
$72,862.40 - $91,083.20

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.

Alliant Energy

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