*Location:* Fresno

*Job Type:* Full-time/Part-time

*About Us:*

We are a leading provider of telecommunications services, committed to connecting low-income individuals and families to essential phone services through the California LifeLine Program.

*Job Summary:*

We are seeking a highly motivated and customer-focused Free Phone Enrollment Representative to join our team. As a representative, you will play a critical role in enrolling eligible customers in the California LifeLine Program, providing free phones and affordable phone services to those in need.

*Responsibilities:*

- Enroll eligible customers in the California LifeLine Program
- Provide excellent customer service via phone, email, or in-person
- Educate customers on program benefits, eligibility, and requirements
- Process applications, verify eligibility, and troubleshoot issues
- Meet or exceed enrollment targets and performance metrics
- Collaborate with internal teams to resolve customer issues

*Requirements:*

- High school diploma or equivalent required
- Social Security Card and Valid ID
- Excellent communication, interpersonal, and customer service skills
- Ability to work in a fast-paced environment and meet performance targets
- Basic computer skills and data entry experience
- Knowledge of California LifeLine Program guidelines and eligibility requirements (or ability to learn, will receive training)
- Fluency in multiple languages may be preferred or required, depending on the location

*What We Offer:*

Comprehensive training and support
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- The satisfaction of making a difference in your community!

*How to Apply:*

If you are passionate about helping others and have/want to develop excellent customer service skills, please submit your application, including your resume or cover letter, to the "reply" button above.

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Enrollment Representative