JOB DESCRIPTION

Intensive Services Case Manager

1851 Tyburn St.

Glendale, CA 91204

Tel: 818.246.7900

Fax: 818.246.2858 ascenciaCA.org

POSITION TYPE: Intensive Services Case Manager – Full Time Non-Exempt

DESCRIPTION: This position provides high quality, client-centered intensive supportive services to clients in permanent supportive housing through Housing for Health. The clients are DHS patients who meet/met the HUD definition of Chronically Homeless and were/are high utilizers of DHS services. Case management duties range from outreach and engagement; intake and assessment; service planning; housing and rental assistance; on-going monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; and coordination and collaboration with HFH partners. This program includes using harm reduction strategies to enable the participants to permanently retain their rental housing.

REPORTS TO: ICMS Manager

SALARY: $25.00 per hour

Duties and Responsibilities:

Outreach & Engagement
- Process & accept referrals from DHS and other HFH partners per DHS;
- Establish rapport, build trusting relationships with clients and determine appropriateness for program.
- Employ a ”screening in” philosophy and conduct face-to-face screenings within 2-5 days of referral, depending on emergent status;
- Obtain all appropriate consents & authorizations for clients’ participation in the program and to ensure effective communication with HFH and other service providers providing linkages, resources, etc.
- Refer and link ineligible referrals to appropriate services and linkages;
Intake & Assessment
- Conduct intake and enrollment activities, to include assisting clients with gathering eligibility documents.
Temporary Housing & Rental & Move-In Assistance
- Assist Clients with access to temporary housing, through referrals, until PH placement is secured;
- Assist clients with timely gathering of documentation and completion, submission, and coordination of lease agreements;
- Coordinate client move-in and new tenant orientation to neighbors, property manager, & lease rules;
- Assist clients with accessing services to meet their immediate needs and basic necessities such as food;
- Conduct DHS-approved comprehensive psychosocial re-assessments and update case management services plan a minimum of every three months to include progress toward goals, modifications and/or target dates;
- Maintain a minimum of three client contacts per week initially and then, tailored to the intensity of services provided via fact-to-face home visits, in response to the client’s level of functioning and acuity of needs with an eventual minimum of at least every three months. Some meetings can be in the field;
- Ensure clients are linked to health, mental health and substance use disorder services by establishing a medical home. DHS/DMH/DPH may also provide services;
- Assist clients with maintaining medication & treatment regimens by accompanying them to appointments;
- Assist clients with obtaining income from all sources, as well as health insurance;
- Assist clients with locating an securing employment, volunteer and/or educational opportunities;
- Assist clients with life skills and community participation and group programming in these areas;
- Assist clients with gaining, restoring, improving and/or maintaining daily independent living, social/leisure, and personal hygiene skills.
- Assist clients with budgeting and money management including assistance with household budgeting, overcoming bad credit or eviction histories and arranging for payee accounts where appropriate;
- Is available to provide 24/7 on-call crisis intervention coordination and response;
- Educates clients on appropriate use of crisis intervention vs. calling 911;
- Educates clients on tenant rights and responsibilities, reporting maintenance problems, disclosing financial problems, lease agreement compliance, paying rent and budgeting, participating in a representative payee system and getting along with neighbors;
- Provides eviction prevention counseling advocacy and intervention;
- Works with property managers and HFH to help clients resolve issues that threaten their housing stability and documents all eviction prevention interventions in the client’s file;
- Coordinates transition planning and activities for ICMS clients with moving needs due to family reunification, change in housing needs, level of care required, etc. and ensures linkages to new area services. All is documented in the case closure file;
- Implement additional services at the County’s discretion based on changes affecting ICMS and/or HFH properties or operations;
Client Satisfaction
- Assess client satisfaction via one-on-one conversations and client/tenant meetings on a continuous basis;
- Administers an annual survey and provides the results to DHS. Will adjust services via DHS input;
Collaboration
- Collaborate with DHS and HFH partners to ensure clients receive the services and support they need to achieve and maintain health, mental health, and housing stability;
- Attend all regularly scheduled meetings with DHS and HFH partners;
- Establish regularly scheduled ICMS case conference meetings to discuss ICMS clients with supervisor and team members;
- Build and maintain collaborative partnerships with community organizations, service providers and public entities to ensure clients have access to a comprehensive array of supportive services;

Qualifications and Requirements for this Position:

Social Work/Mental Health related Bachelor’s Degree and minimum of one year of experience working with homeless individuals or minimum of two years of experience providing direct mental health or intensive case management services;
Experience in social service setting with working knowledge of case management systems and planning techniques;
Experience working with services for clients with mental health, chronic health issues and substance use disorders.
Have expertise working with clients with chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, and eviction prevention.
Must be able to understand and perform continuous quality improvement practices.
Must attend all mandatory meetings and trainings required for this position.
Adheres to strict boundaries and professional ethics in the care of others. Maintains confidentiality and safeguards client private health information in accordance with HIPAA;
Ability to maintain and successfully manage a caseload of 20 clients and the associated documentation.
Must be proficient in the following computer applications--Microsoft Word and Excel;
Must have own transportation to conduct job related travel and must be able to drive agency vehicles.
Must meet insurance carrier’s requirements for approval to drive.
Must possess a valid driver license;
Employees must carry active and adequate auto insurance corresponding to regulatory requirements if driving any vehicle not owned or leased by Ascencia.

Physical Working Conditions and Office Setting Description

Some travel required to field locations to facilitate execution of responsibilities. Must maintain a current driver’s license and valid auto insurance with a minimum of state required levels

Requires prolonged sitting, standing, frequent bending, stooping and stretching

Some lifting of up to 25 pounds may be required

Frequent and prolonged typing, as well as operation of a computer. Use of keyboards and phones required

Other Conditions

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status and any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employee signature below constitutes understanding of the requirements, essential functions and duties of the job.

I have read and understand the duties and essential functions of the position and can perform these duties with or without reasonable accommodation.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

People with a criminal record are encouraged to apply

Education:

Bachelor's (Required)

Experience:

Case management: 1 year (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

Glendale, CA 91204 (Required)

Work Location: In person

Ascencia

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