Company Description

Job Description

The Product Safety Manager will be responsible for overseeing the safety compliance for our new line of decorative lighting products. This role will lead a team of QA auditors to ensure that products comply with rigorous safety standards, using our testing protocols and criteria. The ideal candidate will have a strong background in electrical engineering and proven expertise in managing product safety programs, particularly in consumer goods with electrical components.

This full-time position reports to the Chief Safety Officer and is expected to work in a hybrid model, which currently includes Monday, Tuesday, and Wednesday in our Burlingame and Redwood City offices. Frequent international travel to manufacturing facilities in Asia is required.

What you'll do:

Compliance & Risk Management
- Ensure compliance with relevant safety regulations and standards (e.g., UL, CE, IEC, and other applicable international standards)
- Conduct safety risk assessments and hazard analyses (FMEA, Fault Tree Analysis) for electrical components and finished products
- Oversee product testing protocols, including validation of safety features
Program Leadership
- Provide supervision to a small team, defining tasks aligned with common goals, and fosters the professional development of team members through active discussion, feedback, coaching, and mentorship
- Manage and mentor a team of QA auditors to execute safety testing at factories, ensuring alignment with internal protocols
- Refine, update, and enhance existing safety guidelines and testing protocols based on evolving product lines and new regulatory requirements
- Lead incident investigations for safety-related issues and coordinate corrective actions with factories
Regulatory & Documentation
- Maintain documentation for safety certifications, test results, and compliance reports
- Contribute to development of safety labels, user manuals, and warnings compliant with global safety standards (e.g. UL 588, IEC 60598)
Cross-Functional Collaboration
- Provide technical guidance to internal teams, including product development, compliance, and sourcing teams
- Partner with R&D, engineering, and legal teams to integrate safety into product design
- Train factory staff and QA auditors on safety protocols and emerging regulations

What you bring to the table:

Bachelor's in Electrical Engineering or a related field; Master's preferred
5+ years of experience in product safety management with a focus on electrical/consumer products
Technical skills:
- Expertise in electrical safety standards and testing methodologies
- Proficiency in risk assessment tools (FMEA, Fault Tree Analysis)
- Familiarity with other compliance areas, such as EMC, Wireless and Environmental compliance
Excellent problem-solving skills and attention to detail
Strong communication skills and ability to work cross-functionally with internal and external stakeholders
Willingness to travel internationally frequently (up to 40% of the time) to inspect factories and oversee testing processes

Preferred Qualifications:

Experience working in consumer electronics
Knowledge of reliability engineering and statistical analysis for safety data
Hands-on experience with lab testing equipment and product certification processes
Proven leadership skills with experience managing QA auditors or safety teams

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. Our flagship brand, Balsam Hill, is recognized for its quality and craftsmanship, and beginning in 2026 as the new licensee for GE holiday lighting, we're excited to expand our portfolio through partnership with a strong, established brand. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill: www.balsamhill.com
Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023

Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/
Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:

Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance

The base pay range for this position is: $131,000 to $163,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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Balsam Brands

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