Join the Clementine family as our Front-of-House Retail Manager, where you’ll lead our customer-facing team in delivering exceptional service while managing the smooth operation of our bakery-café. As a vital part of our team, you’ll inspire your colleagues, create memorable experiences for our customers, and ensure that everything runs efficiently from open to close.

Why Work With Us?
At Clementine, we believe in fostering a positive and welcoming environment for both our team and our customers. If you’re passionate about food, love creating great experiences, and want to work with a dedicated team, we’d love to meet you!

Perks and Benefits:
Competitive pay: $28 - $32 per hour, based on your experience.
Health, dental, and vision insurance to keep you covered.
Paid time off to recharge and focus on your well-being.
Free meals during your shift to enjoy the delicious food we create daily.
401[k] with employer match to help you plan for your future.
Employee discounts and Metro Pass reimbursement to make your commute easier.

Your Role:

Customer Service Champion:
Ensure every customer leaves with a smile by creating a warm, welcoming environment.
Lead your team in delivering outstanding service, resolving concerns with care, and maintaining a clean and inviting space.
Ensure the presentation of products is visually appealing, keeping displays fresh and well-stocked.

Team Leadership & Development:
Be the role model your team looks up to—mentor, coach, and inspire them to succeed every day.
Provide constructive feedback and conduct performance evaluations to help your team grow.
Manage schedules, training, and team dynamics to ensure everyone is aligned and thriving.

Operations Guru:
Oversee the daily flow of front-counter operations, ensuring smooth and seamless service during peak hours.
Jump in when necessary to assist with hands-on tasks, demonstrating leadership by example.
Collaborate with management and other departments to improve operations and implement new ideas.

Health and Safety Advocate:
Uphold the highest standards of health, safety, and cleanliness, ensuring compliance with all regulations.
Address safety issues promptly and proactively, keeping your team and customers safe.

Inventory & Maintenance:
Keep operations running smoothly by managing inventory, supplies, and maintaining equipment.
Ensure that front-of-house facilities are clean and functional, ready for a busy day.

Financial Accountability:
Oversee scheduling, payroll, ordering, and team development to optimize labor costs.
Maintain accurate cash handling and financial procedures, ensuring smooth daily operations.

Creative and Community-Focused:
Get involved in planning special events and other store initiatives, contributing your creativity to the team’s success.
Share insights and updates to keep your team informed and engaged.

Qualifications:
6-8 years of experience in retail or food service management, or equivalent experience in a related field.
A passion for customer service and creating exceptional experiences.
Strong leadership skills with the ability to motivate a team and remain calm under pressure.
Knowledge of food safety standards, with experience managing front-of-house operations.
Comfortable with POS systems, Google Suite, and other software.
Strong communication and problem-solving skills.

What to Expect:
Start your day by ensuring everything is set up for success—check that the team is ready, displays are stocked, and the space is inviting.
During rush hours, lead by example, guiding your team while maintaining a positive and energetic atmosphere.
Keep our online menus up-to-date and ensure orders flow smoothly throughout the day.

Physical Requirements:
Be prepared for a physically active role—standing, walking, and occasional lifting (up to 25 pounds) are part of the job.
Flexibility is key, as you’ll work varied hours to support our café’s needs.

About Clementine:
We’ve been a community staple for over two decades, offering fresh, scratch-made food and a welcoming atmosphere. Located in Century City, Clementine is more than just a bakery—it’s a neighborhood café where quality and community come together. As our Front-of-House Retail Manager, you’ll be at the heart of that experience, ensuring every customer leaves happy and every team member thrives.

Clementine Bakery-Cafe & Catering

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Front of House Manager