We're seeking a skilled Customer Success Manager to join our team. As a Customer Success Manager, you'll play a critical role in driving customer satisfaction, retention, and growth. You'll work closely with our customers to understand their needs, provide tailored solutions, and ensure they're getting the most value from our products/services.

Key Responsibilities:

- Build and maintain strong relationships with customers through regular communication and strategic planning

- Identify and address customer concerns, resolving issues promptly and professionally

- Develop and execute customized success plans to meet customer goals and objectives

- Collaborate with internal teams (Sales, Marketing, Product) to ensure alignment and effective customer outcomes

- Analyze customer data and metrics to inform success strategies and identify opportunities for growth

- Stay up-to-date on industry trends and emerging technologies to enhance customer solutions

Requirements:

- 3+ years of experience in Customer Success, Account Management, or a related field

- Proven track record of driving customer satisfaction and retention

- Excellent communication, interpersonal, and problem-solving skills

- Ability to work in a fast-paced environment and prioritize multiple tasks

- Strong analytical and strategic thinking skills

- Bachelor's degree in Business, Marketing, or a related field

Nice to Have:

- Experience in the [industry/sector] preferred

- Knowledge of customer success software and tools (e.g., CRM, customer engagement platforms)

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing company

- Collaborative and supportive team environment

- Professional development and growth opportunities

Crown Refining

New Jobs

Customer Success Manager