VP/Director of Third Party Risk Monitoring

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

Work Location: Hybrid - Malvern or West Reading, PA. Open to NY or NJ. Coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being set days.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow.

On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust.

What you'll do:

We are seeking an experienced professional to join our Vendor Management Office (VMO). Working closely with the SVP / Senior Director of the VMO & PMO, the Director of Third Party Monitoring will be responsible for the development and implementation of a robust continuous monitoring function for our third and Nth-party relationships. Leveraging your extensive experience in third-party risk management and cyber security, you will design strategies and processes to effectively assess our risk exposure, ensuring proactive identification of potential threats and vulnerabilities. You will build a team dedicated to monitoring various technology platforms, analyzing data, and executing remediation actions to mitigate risks effectively.

Job Responsibilities:

Strategy Development:

• Develop a comprehensive strategy for continuous monitoring of third and fourth-party relationships.
• Define goals, objectives, and key performance indicators (KPIs) to measure the effectiveness of the monitoring program.
• Stay abreast of industry trends, regulatory requirements, and emerging threats to continuously enhance the monitoring strategy.
Process Implementation:

• Design and implement processes for collecting, analyzing, and interpreting data from monitoring platforms. • Establish protocols for risk assessment, threat identification, and remediation prioritization. • Ensure alignment of monitoring processes with organizational policies, regulatory standards, and best practices.
Technology Utilization:

• Evaluate and select appropriate technology platforms for continuous monitoring, considering factors such as scalability, flexibility, and integration capabilities. • Oversee the implementation and configuration of monitoring tools, ensuring optimal performance and functionality.
Risk Assessment and Remediation:

• Lead efforts to assess risk exposure associated with third and fourth-party relationships. • Analyze monitoring data to identify potential threats, vulnerabilities, and compliance issues. • Develop remediation plans and coordinate implementation efforts with relevant stakeholders to address identified risks promptly.
Team Leadership:

• Recruit, train, and mentor a team of monitoring professionals, fostering a culture of excellence and continuous learning. • Provide guidance and support to team members in executing their responsibilities effectively. • Manage workload distribution, performance evaluations, and career development initiatives for team members.
What you'll need:

• Bachelor's degree in Business Administration, Information Technology, Risk Management, or a related field. Advanced degree preferred. • 10+ years of experience in third-party risk management, cyber security, or related fields, with a focus on monitoring and testing. • Relevant certifications such as Certified Third Party Risk Professional (CTPRP), Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP), or equivalent. • In-depth knowledge of monitoring platforms, tools, and technologies used for assessing third-party risk. • Demonstrated expertise in leveraging technology solutions for continuous monitoring and risk assessment. • Proven experience in developing and implementing risk management strategies and processes within a financial institution or regulated industry. • Strong analytical skills with the ability to interpret complex data sets and identify actionable insights. • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior management. • Proven track record of building and leading high-performing teams, including recruiting, training, and performance management.
Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.

Customers Bank

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VP/Director of Third Party Risk Monitoring | Malvern, PA, USA