As a Design Desk, your primary role will involve leveraging your technical expertise and strong communication skills to drive the sales process and deliver optimal solutions for our clients. The Essential Duties and Responsibilities outlined below will be critical in ensuring the successful execution of this role and fostering strong relationships with clients and partners.

***This is not a remote position***

Cutting Edge Network Technologies is a growing Managed Services Provider with main offices located in Winter Park, Florida. We have been in business for over 20 years and have provided service to hundreds of small businesses. We have refined our culture and built a great team, which is exemplified by our five core values: Exceptional Client Experience, Do the right thing, It's all about people, Today not Tomorrow, Passionate and Determined. Check us out at https://www.cuttingedgenet.com.

Perform order processing functions through quotes, tickets, projects, and opportunities in ConnectWise Sell and ConnectWise Manage including the creation of detailed quotes and proposals, creation of purchase orders, and procurement of approved orders.
Procurement: Handle hardware, software, and license acquisition for clients
Manage licensing and warranty renewals: Ensure timely renewal processes for clients
Inventory management, pulling items from inventory, placing inventory replenishment orders.
Execute the RMA process to procure replacement products, refunds, or warranty repairs from manufacturers and/or vendors.
Perform shipping and receiving duties according to company policies.
Work together with Technical Team: Research client solutions, including required hardware and software for implementation
Collaborate with sales team: Work closely with sales representatives to support the sales process and meet sales targets
Partner with vCIO: Identify client needs, prioritize proposal generation, and manage deadlines
Partner with the Project Team to create detailed project plans: Outline hardware, software, and labor requirements for successful projects
Create and manage proposal templates: Streamline proposal generation with easily adaptable templates
Technical expertise: Maintain a deep knowledge of products, services, and industry trends
Address technical inquiries: Respond to client questions and concerns, providing technical guidance and support
Customer relationship management: Build and maintain strong relationships with key clients and partners, acting as a trusted technical advisor
Master ConnectWise Sell and ConnectWise Manage: Utilize tools for efficient proposal generation and project management

Additional Duties and Responsibilities:
Document internal processes and procedures related to duties and responsibilities
Continuous learning: Stay updated on new technologies, certifications, and industry best practices to maintain a high level of expertise
Attend industry events: Participate in trade shows, conferences, and networking events to stay informed and promote the company's offerings

Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical expertise: Strong understanding of relevant technologies, products, and industry trends
Analytical skills: Ability to assess client needs, identify pain points, and develop tailored solutions
Communication skills: Exceptional verbal and written communication abilities for presenting proposals, explaining complex concepts, and addressing client inquiries
Interpersonal skills: Ability to build and maintain strong relationships with clients, partners, and colleagues
Problem-solving skills: Capacity to troubleshoot and resolve technical issues, providing effective solutions for clients
Sales acumen: Understanding of sales strategies, techniques, and the ability to support the sales process
Collaboration: Ability to work well with cross-functional teams, including sales, marketing, product development, and engineering
Adaptability: Flexibility to adjust to changing market conditions, client needs, and new technologies
Time management: Capability to prioritize tasks, manage deadlines, and work efficiently under pressure
Act as vendor liaison: Foster relationships, enhance sales, and disseminate new product information to staff
Continuous learning: Commitment to staying up-to-date with industry trends, emerging technologies, and relevant certifications

Educational/Previous Experience:
Bachelor's degree in Computer Science, Information Technology, or a related field
Minimum 3-5 years of experience in a technical sales role, preferably within the managed services industry
Demonstrated experience with relevant technologies and platforms (e.g., Microsoft 365, SonicWALL, Veeam, networking, and security solutions)
Previous experience in a customer service, account management, and/or sales role, with a proven track record of success.
Previous experience utilizing ConnectWise products is a plus
Proven track record of meeting or exceeding sales targets
Familiarity with various sales methodologies and strategies
Experience presenting technical concepts to both technical and non-technical audiences
Industry certifications (e.g., Microsoft, SonicWALL, CompTIA) are a plus

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Free Food & Snacks
Training & Development

Cutting Edge Network Technologies

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