D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention, engagement, satisfaction, and results for learners of all ages - in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns - and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams including D2L, Client and potentially 3rd party personnel.

Major Responsibilities (How Will I Make an Impact?):

The role's main responsibility will be working with our Implementation Services team who are responsible for delivery of client projects centered on implementing the learning management system, integrations and authentications, and training.

Oversees the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate and Higher Education)
Takes the lead in determining client requirements and translating them into operational plans
Takes the lead in determining client's technical readiness and plan software installation and configuration
Propose, design, develop and deploy standard products as well as custom technical solution
Design, configure, deploy and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems
Keep up to date with new technology trends to help facilitate client learning solutions
Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations
Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
Undertakes regular status review meetings among members of the project team and clients
Prepares and/or presents project status reports to various levels within management and the client
Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
Identifies and assesses risks, severity and impacts by applying company procedures and methodology
Determines and implements risk mitigation strategies, communicates risk to client and internal to D2L as appropriate.
Effectively interacts with internal and external stakeholders to achieve cooperation through the creation of communication plans
Manages client's expectations; understands client's point of view & needs while keeping D2L's interests in mind

Competencies (What You'll Bring to the Role):

3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects)
Professional services/customer service project management and/or implementation consulting experience required
Strong knowledge of the practices, procedures and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas
Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation
Confident and knowledgeable in Information Technology, including systems development lifecycle, business modelling, systems integration/implementation methodologies
Ability to multitask many concurrent projects
Strong organizational written and oral communication skills
Works proactively and independently
Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders)

Education Requirements:

Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience.
Project Management certification; PMP or CAPM (or equivalent experience) considered an asset

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate's relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$77,750-$98,000 CAD

Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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Implementation Consultant, Project Lead