POSITION SUMMARY

The Data Entry Specialist will be responsible for the timely processing all individual gift renewal letters, gift entry, gift acknowledgements, and general data integrity within the Tessitura database and other databases as needed. Additionally, the Data Entry Specialist will provide customer service to internal and external donors, as related to ticketing needs, gift processing, and data integrity.

This is a full-time, exempt position, which is eligible for overtime. This position includes a full benefits package: medical, dental and vision insurance, DTC-paid life insurance, voluntary life insurance and 403b programs. Additionally, this position works Monday through Friday in office at The Wyly Theater.

HOW TO APPLY

Please submit resume and cover letter via email to careers@dallastheatercenter.org with Data Entry Specialist in the subject line.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily processing of gifts consisting of but not limited to cash, credit cards, stocks, and wires, timely and accurately using CRM and other systems as needed.
Produce gift substantiation documentation, including acknowledgement letters and/or receipts, tribute (In Memory Of/In Honor Of) letters on Tuesday and Thursday of each week.
Process corporate matching gifts from external portals.
Process the entry and maintenance of donor pledges.
Create daily, weekly, monthly reporting as needed from Tessitura.
Create and maintain constituent records including but not limited to address changes, employment status, life status changes, etc.
Maintain data integrity within databases and systems, conducting data clean-up as need and directed.
Act as department liaison to Finance, handling all required CRM gift and record management needs while maintaining data hygiene and integrity.
Collaborate with team members to ensure the timely and accurate completion of routine work such as constituent record updates, gift entry, and gift acknowledgments.
Field inquiries from all donors about tickets, renewals, gifts, acknowledgements, and other gift documentation.
Oversee the creation and distribution of invitations to Sneak Peaks, Opening Nights, and all other donor engagement or cultivation events and monitor RSVP’s in collaboration with department Administrative Assistant.
Must be available on some nights and weekends, as needed.
Other duties as needed or assigned

SKILLS AND KNOWLEDGE REQUIREMENTS

Highly detail oriented with strong organizational and prioritization skills.
Ability to work effectively in a collaborative environment as well as independently.
Self-motivated and able to meet objectives with little to no direct supervision.
Ability to use discretion when handling sensitive and/or confidential information.
Strong written and verbal communication skills.
Self-directed and results oriented.
Ability to use critical thinking to drive solutions.
Solid quantitative, problem-solving, and analytical skills.
Effective time management.
Proactive planning and scheduling.
Ability to handle multiple duties and review all work for accuracy and consistency.
Excellent communication and writing skills.
Professional demeanor.
Demonstrated commitment to equity, diversity, and inclusion.
An appreciator of theater and an advocate for its value for the community.

EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or equivalent
One (1) year, two (2) years or more preferred, of data entry experience within relational databases.
One (1) year, two (2) years or more preferred, of related experience supporting work in a nonprofit environment.
Experience working with accounting, financial processing and accounts receivables.
Proficiency with Microsoft Office suite and GDrive is a must.
Familiarity with IRS gift substantiation requirements, nonprofit gift recording, data entry best practices, and nonprofit accounting principles are a plus
Experience maintaining data integrity within a CRM software, such as Tessitura (or other CRM/database) strongly preferred.
Experience in theater, the arts, or non-profit organizations strongly preferred.

PHYSICAL REQUIREMENTS

Ability to be physically present virtually (on Zoom or otherwise), as needed or requested, to perform essential duties.
Ability to work “off-business hours” and some nights and weekends as needed and requested.

Dallas Theater Center

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Data Entry Specialist