DEL RIO PEST CONTROL, is a family owned and operated termite and pest control company founded in 2003.

We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a solid company providing valuable services to our customers. We are currently looking for an experienced bilingual Administrative Assistant to join our team.

SUMMARY OF THE ROLE
The Administrative Assistant plays a key support role for the operations of Del Rio Pest Control, Inc. They provide support making the team more efficient and effective, ensure the office runs smoothly as well as create a positive and team oriented culture. The Administrative Assistant reports to the CEO and provides day-to-day, front-line administrative support and customer service.

RESPONSIBILITIES
The following responsibilities are not limited to:
• Heavy phone answering
• Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
• Accurately takes customers information and create data.
• Organize and manage pending and recurring tasks and projects
• Respond to customer inquiries, resolve complaints with care and maintain documentation
• Processing / data entry of termite reports and notice of completions in a timely manner
• Schedule appointments with homeowners, agents, fumigation company and subcontractors
• Organize information using discretion and judgment when to involve others in the decision-making process
• Collections - Help manage all outstanding balances by placing a high volume of phone calls to assigned delinquent accounts, if necessary file property liens with County recorder
• Maintains log of all calls requiring further action.
• Managing technician paper work (may include detail inspection of invoices, proposals, service agreements and any other documentation)
• Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering FAX messages, local treatments. etc.)
• Assures office is clean and orderly.
• Make outbound calls to customers to verify satisfaction
• Retrieves messages from general voice mail every morning and/or throughout the day and returns calls within 24 hours.
• Other related duties as assigned

QUALIFICATIONS
• Minimum of 4 years Administrative/Customer Service experience
• Strong customer service skills
• Professional demeanor and quick learner
• Proficient in MS Office (Outlook, Word and Excel)
• Proficient in Adobe Professional and DocuSign
• Attention to detail and accuracy
• Ability to work independently with a strong sense of initiative and urgency to meet deadlines
• Strong organizational and personal communication skills
• Able to manage and execute multiple projects
• Work well under pressure and be reliable
• Geographically familiar with Southern CA
• Bilingual English / Spanish is a plus
• Termite, fumigation and/or real estate experience is a plus

DEL RIO PROUDLY OFFERS
• Medical, Dental, Vision Coverage and 401k

COMPENSATION
• Commensurate with experience

This is a demanding full-time position; hours of work: Monday - Friday 8:30am - 5:00pm with occasional overtime on Saturdays.

DEL RIO PEST CONTROL

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