Position: Senior Coordinator, Communications

Location: Remote; or Los Angeles, CA (Hybrid)

Employment Type: Full-time, Salaried, Exempt

Compensation Range: $65,000-$75,000/year DOE

Level: Officer

Reports To: Vice President, Communications

Manages: None

Supported By: Communications team, Operations team, Development team, Program teams

Education/Experience Preferences: Associate's Degree, or equivalent professional experience preferred

Start Date: ASAP, open until filled

We Are DigDeep

The DigDeep Right to Water Project is a WASH (water, sanitation, and hygiene) organization committed to closing the water access gap for the 2 million + people in the U.S. who still don’t have a tap or a toilet at home.

DigDeep believes access to clean water is a human right. We run several nationally recognized programs that empower communities to build their own water and sanitation systems. We won the 2018 US Water Prize for our Navajo Water Project, which has brought clean, running water to hundreds of Native families across New Mexico, Arizona, and Utah. DigDeep launched the Appalachia Water Project in 2020 in McDowell County, WV. It has since brought clean, sustainable running water to hundreds of families in Southern West Virginia through public - private partnerships with the McDowell County PSD and East Logan PSD in Wyoming County. In addition to clean running water, the project is installing septic systems and connecting households to centralized sewer. The AWP is now expanding into neighboring states of Kentucky and Virginia to continue its quest of clean water for every Appalachian family. Our water projects expanded in 2022 when we launched our Colonias Water Project. This project works to bring clean, running water to the residents living in communities along the Texas-Mexico border. The Texas colonias are largely unincorporated, low-income communities that fall just outside city limits and often lack basic infrastructure. Our work began in Cochran colonia near El Paso. DigDeep partnered with residents, housing nonprofits, and county officials to innovate a new model for public-private-partnership that brings these basic services to families for the first time. Now we're getting the water flowing in 5 more communities.

The Opportunity

DigDeep is looking for an organized, innovative, and detail-oriented person to join our growing Communications team as the Senior Coordinator, Communications. Reporting to the Vice President, Communications (VP), the Senior Coordinator, Communications will work to support the Communications team in executing successful creative and strategic communications efforts both cross-departmentally and external to the organization that align with our values and center the communities we serve. This role will be responsible for supporting effective workflows within the Communications department, and will accomplish this through excellent organization, communication, and management across various departments within the organization.

This role is both independent and collaborative, so a love of organizing, streamlining systems, and prioritizing tasks is a must! In this role, you will play a key role in liaising between and supporting members of the Communications team as they interact with departments across the organization.

Key Responsibilities

This is what you’ll do once you join the team:

Communications Strategy & Execution

Support the development and implementation of communications campaigns
Help craft compelling narratives that center community voices and experiences
Support the coordination of content creation and distribution across multiple channels
Help ensure messaging alignment across all materials and platforms
Track communications metrics and gather insights for improvement
Contribute to communications planning and strategy discussions
Assist with ad-hoc projects and support other tasks as assigned

Content Coordination

Support the management of editorial calendar and content pipeline
Coordinate cross-departmentally with team members to gather stories and updates from the field
Support the creation of newsletters, reports, and other communications materials
Help maintain consistent voice and messaging across all content
Apply design eye to review and provide feedback on visual materials
Ensure all content adheres to ethical storytelling guidelines

Administrative & Project Support

Support administrative needs as they relate to the overall success of the Communications team, including but not limited to: calendar management, meeting planning and coordination, travel arrangements, expense tracking, data management, record keeping, and file organization.
Coordinate timelines and deliverables for communications initiatives
Maintain organized digital asset and content libraries
Support the Communications team with cross-departmental planning and coordination efforts
Take initiative on projects while maintaining clear communication
Support the response and management of ticketed communications request system

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. As the organization continues to evolve, duties or tasks may change without impacting the overall job description.

Competencies

Change Management: Task focused. Receives/follows direction, but should be able to lead certain aspects of projects under less supervision. Proposes and implements own ideas and suggestions in order to develop and streamline processes. Deliver value to a specific functional area, but is conscious of other department goings-on. Ability to simultaneously work on and may help lead multiple projects. Able to complete increasingly complex/ ambiguous projects through a greater understanding of the industry and organization's goals.
Innovation: Generate innovative responses to current problems. Displays open mindedness and is willing to try new approaches. Adapts readily to changes and needs. Is able to shift attention and priorities in own work in response to needs of their work. Offers suggestions to improve the ways things are done. Actively seeks opportunities to try out new experiences.
Judgement & Decision-Making: The ability to tackle a problem by using a logical, systematic, sequential approach, rarely involving supervisor support, often helps others. Is able to analyze problems and implement solutions, often anticipates problems before they occur. Should be able to implement all solutions independently, should only require help on the most complex problems. Effectively navigates uncertainties and incomplete information with a problem-solving mindset to identify appropriate strategies and creatively apply solutions. Can make systematic comparisons between two or more alternatives, noticing discrepancies and using them to inform decision-making.
Professional Communication: Professional presence, strong written and verbal communications skills, gaining ability to appropriately represent both oneself and the company in external facing situations, able to adapt and react appropriately to novel circumstances. Ability to effectively determine and use appropriate written and visual communications, graphics, statistics, presentations, and language in such a way as to have maximum impact on the intended audience. Handles conflict empathetically. Conducts/Leads discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support understanding, troubleshooting, and problem solving. Seeks and shares relevant information, opinions, and judgments. Explains the context of interrelated situations, asks probing questions, and solicits multiple resources of advice prior to taking action when appropriate.
Personal Development: Seeks projects to increase knowledge and improve job related skills. Displays commitment to improving and learning by seeking opportunities for development, and/or voluntarily participating in learning activities. Independently reviews own progress. Reflects, analyzes and learns from self and other’s past performance, both successes and mistakes. Responds well to new situations that require a stretch/growth. Proposes ideas for own development.
Technical Expertise: Has demonstrated ability and depth of knowledge with the technology in the desired technical area. Effectively uses and applies technical knowledge, and uses knowledge to identify solutions to existing problems. Basic understanding of data security best practices.

Skills and Qualifications

We want to hear from you if you have:

Associate’s degree, or equivalent professional experience preferred
At least 2 years experience in communications, journalism, publicity, social media or related field required
Proficiency in MS Office Suite and/or Google Workspace required
Experience with Slack, Asana, Canva, Figma, Zoom, Expensify preferred
Understanding of ethical storytelling principles and practices
Basic design sensibility and ability to provide visual feedback
High computer literacy, and tech savviness required
Able to focus in the face of pressure, deliver against timelines and not be intimidated by tasks/time limitations
Organized, trustworthy, dependable, and detail oriented
Comfortable with autonomy, able to work independently and complete assigned tasks within established time frames required
Comfortability and readiness to apply a social justice and equity lens to communications and content creation
Willingness to travel, including but not limited to: Navajo Nation (AZ/NM/UT), West Virginia, Kentucky, Texas, DigDeep HQ, and additional locations as needed

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