Quality Assurance Manager
Company and Job Overview
Duke Cannon Supply Co. is a growth-oriented CPG company that operates with an entrepreneurial mindset - and has become one of the fastest-growing brands in the men's grooming category. Our mission is to better the day of hard-working men, and we fulfill this mission through both the products we build and the conversations we create. We have ambitions to become a household brand by taking share from large national players while having fun and giving back to veterans (our cause). And we're looking to hire smart, fun, and wildly talented folks to join us on our journey.

We are currently seeking applicants for the role of Quality Assurance Manager. This position reports to the Director of Quality Assurance and Regulatory Affairs and will be responsible for providing day-to-day oversight of all Quality Assurance activities across our growing portfolio of Cosmetic and OTC personal care products. This is a hands-on role where the right candidate must flex between the strategic activities of furthering our quality system and the tactical executional elements of supporting our day-to-day business.

Primary Responsibilities:

Manage and maintain continual improvement of quality programs, QMS, policies and procedures.
Write, review, approve, and/or implement quality procedures, specifications, and processes as required.
Manage product issues and work closely with our manufacturing partners to ensure investigations are performed and documented when required, and corrective and preventative actions are taken (follow and maintain CAPA and nonconformance procedures).
Manage the change control process to ensure changes are implemented according to applicable regulations and internal procedures.
Review and approve OTC and cosmetic products for release for distribution.
Collaborate, including problem solving and continuous improvement efforts, and communication with Operations, Sales, and Marketing Teams.
Assist in developing and maintaining a training program to ensure all team members are trained in Quality procedures and that training tracking and documentation is accurate and maintained.
Serve as SME on quality related topics during internal and external inspections.
Assist in the qualification and ongoing performance monitoring of critical suppliers and vendors.
Ensure a robust consumer complaint and adverse incident process is maintained and partner with our customer service team to investigate complaints. Follow FDA guidance on sever adverse incident reporting and investigation.
Assist in implementation of risk management processes to proactively identify and mitigate potential quality issues.
Develop and monitor key quality metrics (e.g., CAPA, complaints, nonconformance) and report trends to leadership, recommending corrective actions where needed.
Maintain quality documentation requirements/dossiers across product portfolio.
Other responsibilities as required.

Experience and Requirements:

Bachelor's Degree (B.S.) in an appropriate scientific field of study required (preferred fields of study include Microbiology, Biology, Chemistry, or Biochemistry).
5+ years of experience in Personal Care, OTC or related fields
In-depth Knowledge and experience on FDA quality requirements, as well as of cGMP standards. (ISO 22716, cosmetic GMP, CFR: 200, 210, 211)
Detail oriented mindset with the ability to understand and review multiple systems and identify issues.
Strong communication skills and the ability to work collaboratively with cross functional teams.
A Champion of Quality. The ideal candidate will have experience implementing and/or maintaining a quality management system while nurturing a strong cultural commitment to quality.
An agile, entrepreneurial mindset. The ideal candidate will have experience in making risk-based decisions to meet the strenuous demands of a high-growth company while ensuring we protect our brand and customers.

Company Culture
Duke Cannon Supply Co. offers a fast-paced environment where decisions are vetted quickly, and opportunities are relentlessly pursued. We work hard, but we value flexibility as well. We have an informal culture with an emphasis on having fun (we sell soap, after all), though we have the most fun when we exceed our goals. The company's leaders are dedicated to the growth and development of the team; as such, we want to ensure that our people have a rich and rewarding experience with unique opportunities to grow.
Duke Cannon Supply Co.'s Main Lodge (aka the office) is in Minneapolis' North Loop, one of the city's most vibrant and walkable neighborhoods, with award-winning restaurants, fashionable boutiques, live music and Major League Baseball just steps away.

Salary and Benefits
Duke Cannon offers a competitive market salary and bonus based on role and professional experience. Our benefits are top-notch and include health & dental insurance, HSA and 401k programs supported by regular company contributions, a tuition reimbursement program, and monthly parking stipend. We also host monthly moments of Team camaraderie ranging from community service events to social hours in the Main Lodge (aka the office) to Lunch & Learns covering business, team, and industry topics.

Duke Cannon provides equal access to and opportunity in employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

DUKE CANNON SUPPLY CO

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Quality Assurance Manager