Internal Job Title:Infrastructure Technician I

Reports To:

FLSA Status:Non-Exempt, Full Time

Location:US / Remote

External Job Title:Infrastructure Technician

Position Summary

As an Infrastructure Technician, you'll play a crucial role in supporting the maintenance and operation of our organization's IT infrastructure. This position provides an opportunity to gain hands-on experience in managing and troubleshooting various components of our technology systems, contributing to the stability and functionality of our infrastructure.

Key Responsibilities

Assist in installing, configuring, and maintaining computer hardware, software, and peripherals.

Provide technical support to end-users, troubleshooting issues related to systems and applications.

Assist in maintaining network devices, including routers, switches, and access points.

Aid in troubleshooting network connectivity issues and supporting basic network configurations.

Assist in routine maintenance tasks such as system backups, updates, and patches.

Monitor system performance and report any abnormalities or potential issues.

Maintain accurate records of hardware and software inventory.

Assist in creating and updating technical documentation and procedures.

Collaborate with senior team members on infrastructure-related projects.

Participate in implementing new technologies and system upgrades under guidance.

Qualifications

Basic understanding of computer hardware, operating systems (Windows, MacOS, Linux), and software applications.

Familiarity with networking concepts such as TCP/IP, LAN/WAN, and basic network troubleshooting.

Strong problem-solving skills and the ability to learn new technologies quickly.

Good communication skills and a customer-oriented approach when dealing with end-users.

A relevant IT-related certification or degree is a plus

Enthusiasm for working in a fast-paced IT environment and a willingness to learn and grow in the field.

Competencies for Success

Analytical and Critical Thinking: Reviews and manages data with strong attention to detail; combines facts with likely possibilities; articulates and resolves complex problems

Quality Focused: A recognition of the value of doing things the right way; has a high sense of integrity and thoughtfulness in your actions

Achievement Orientation: results and commitment in the face of obstacles typical in a growth oriented, acquisitive software company; Motivated to achieve challenging goals; Exhibits a sense of urgency in solving problems and getting work done

Self Confidence and Initiative: Exhibits confidence and approaches challenging tasks with a “can-do” attitude; Identifies what needs to be done and has a bias for action; Operates independently in absence of perfect information/direction; Persistent – does not give up when faced with difficult obstacles or rejection

Building Collaborative Relationships: Asks questions to identify shared interests; Digs to understand business concerns and perspectives of others; Consciously builds rapport and establishes common bonds; Builds trust with people whose assistance, cooperation and support may be helpful

Who you will be working for Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain. We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success! Please visit our webpage to learn more about us News.Ever.Ag and https://www.ever.ag/

Ever.Ag

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