Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments-from on-premises to SaaS to containers to cloud.

We're transforming the software industry. We're Flexera. With more than 50,000 customers across the world, we're achieving that goal. But we know we can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

The Role:

As a FinOps Technical Account Manager at Flexera, you'll be integral to our dynamic Solutions organization, working closely with our Enterprise & Strategic sales teams. You will bring extensive field and/or practitioner experience in the industry, adept at translating complex technical concepts into clear, actionable insights. Your proven track record includes successfully leading complex projects and driving tangible business outcomes for your clients.

In this role, you will take ownership of highly complex and large customer accounts, proactively managing their portfolios to align with their strategic objectives throughout the entire customer lifecycle. Additionally, you'll play a key role in our Cloud Center of Excellence, facilitating collaboration across internal stakeholder groups and functional areas. This collaborative effort ensures our solutions continually evolve to meet the evolving needs of our customers, respond to market trends, and incorporate technological advancements.

The Product:

Flexera One offers a comprehensive approach to FinOps, facilitating collaboration between cloud governance teams and business units to optimize cloud spending. This includes identifying savings opportunities, implementing optimizations, and automating processes across the cloud environment.

Main Responsibilities:

Act as a subject matter expert for Flexera's Cloud Governance solutions
Help our top, strategic customers realize quantifiable value and become a reference
Identify the potential risk of churn and develop strategies to mitigate
Partner with sales representatives, solution engineers, architects, and other team members to drive revenue across Enterprise opportunities
Maximize adoption of Flexera's products and manage customer escalations (technical and business)
Identify stakeholders at the account and establish relationships
Proactively drive new value conversations
Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
Own an enablement and development plan for Customer Success
Lead cross-functional projects of continuous improvement for the company
Provide valuable field insights to product management and engineering teams

Qualifications:

Strong experience in Cloud Financial Management (FinOps), with a deep understanding of cloud vendor billing and discount mechanisms
Familiarity with cloud vendor native tools (e.g., AWS Cost Explorer) and third-party solutions (e.g., Cloudability, CloudHealth)
Certified FinOps Practitioner is a plus
Certification as a Cloud Solution Architect or equivalent; Azure/Google certification is a plus
Experience in working with RESTful APIs, API tools (e.g., Postman), or scripting languages (e.g., JavaScript, Python) is a plus
Customer-centric mindset with a strong dedication to achieving customer success
Technical influence and the ability to serve as a trusted advisor to customers

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

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FinOps Technical Account Manager