Job Description Summary
Support the USA & Canada Install Base in CRM and associated processes related to installation, de-installation, upgrades, and asset swap. Collaborate with service and commercial teams to analyze data and resolve issues. Participate in the Service Max transition activities.

Job Description

Roles and Responsibilities:

Utilize existing business domain expertise from USCAN Service or related GEHC roles to perform functional analysis of the Customer Relationship Management (CRM) platform.
Root cause, test, and resolve Install Base and related process issues as part of level one support
Support USA & Canada Install Base data maintenance, remediation, and process improvement efforts
Participate in Service Max transition activities including data migration, process mapping, testing, data validation, and translating user feedback into business requirements.
Responsibilities may extend beyond the listed items and may be subject to change

Required Qualifications:

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s).
Ability to take direction, then work independently and follow-up
Experience with MS Office word processing, spreadsheet, presentation, and collaboration applications
Ability to learn CRM system views and understand data flows and service business processes
Ability to think in detailed, discrete process steps to define testing process and to think out of the box to test and solve problems

Desired Characteristics:

Experience with Siebel CRM, ServiceMax, Oracle GLRPOD, My Workshop, eDHR, PQW, eOM, Rally, MS Visio, Miro, Smartsheet
At least 5 years of experience in Job Family Group(s)/Function(s))
Demonstrated multitasking experience driving critical issues simultaneously
Excellent communication and organizational skills
Supportive team member with strong interpersonal skills, capable of working within a globally diverse team across different time zones
Eagerness to obtain new skills and knowledge

For U.S. based positions only, the pay range for this position is $89,600.00-$134,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: March 24, 2025

GE HealthCare

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