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This is a 100% remote role based in either the APAC or AMER timezones.

An overview of this role

You'll be working with the team to build Switchboard, a customer portal being developed alongside the GitLab Dedicated single-tenant SaaS offering. The UI has been partially developed, you will need to evaluate the current user experience and formulate an iterative plan to redesign it to better meet users needs, using our components and patterns, in collaboration with the Engineering team. I

t's a highly technical area within GitLab, involving complex backend processes and orchestration mechanisms. A lot of the technical conversation happens before a clear requirement gets structured. As a designer in this space, you will need to understand engineering processes, translate complex concepts into intuitive designs, and communicate design decisions clearly to technical and non-technical stakeholders.

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What you'll do

You'll define the product goals, roadmap, and strategy, all to solve user problems.
You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

What you'll bring

Strong experience designing developer tools, enterprise software or complex B2B web applications.
Strong experience following a user-centered or human-centered design approach, in conjunction with design thinking.
Experience independently planning and running UX research, including discovery, usability testing, etc.
Demonstrated experience working iteratively in close collaboration with the engineering and product teams.
Comfortable writing basic HTML/CSS and/or Javascript
Knowledge of Git is extremely beneficial

About the team

We support the business of GitLab by becoming experts in our stage group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with a problem to solve and always first consider the best experience for the user.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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