Job Summary :

The Senior Manager, Patient Access Services, is responsible for the successful operations of Clinic Registration and Emergency Registration. This individual will oversee day-to-day operations, implement the strategic vision of the department, and ensure the achievement of departmental and organizational goals. The manager understands and provides best practice guidance and recommendations for opportunities across Access Services while leveraging continual process and workflow improvement.

Education and Experience:
• Bachelor's degree in Healthcare Administration, Business Management, Management, Business Administration, or related field.
• Minimum of 5 years of experience in a healthcare setting with experience in Revenue Cycle - Patient Access/Registration.

Skills and Attributes:
• Effective communication and interpersonal skills to interact with employees, patients, families, business partners, healthcare executives, and clinicians.
• Excellent critical thinking, problem-solving and time management skills to manage multiple tasks and prioritize effectively.
• Develops and implement process improvement initiatives.
• Adapts well to changes in practices, policies, and procedures.
• Demonstrates integrity and high professional standards.
• Possesses a high-level of independence and initiative with the ability to maintain a sense of direction during change

Job Responsibilities:

Manages/monitors patient access to include accurate patient registrations, efficient workflows, appointment scheduling, payer coverage verification and collaborates with Revenue Cycle teams to ensure timely and correct claim submissions.
• Remains current on leading industry best practices related to hospital registration, third party payer rules/regulations, communicates and implements applicable processes and workflow changes that will ensure patient access ease and revenue optimization.
• Analyzes patient access data to identify trends and opportunities for improvements.
• Addresses issues in a timely manner and escalate items as appropriate. Focuses on excellence, standardization, accountability, engagement, and process improvement.
• Ensures optimum registration performance that meets or exceeds access to care goals.
• Performs human resource functions to include rounding, coaching, staff development, rewarding, evaluating, and motivating employees.
• Establishes and effectively communicates performance standards/expectations quantitatively and
qualitatively. Clearly and succinctly share information and ideas with individuals and groups in a compelling manner to capture and hold the attention of the audience.
• Exhibits discretion and clear logic when making decisions.
• Build and sustains trusting relationships.
• Employs excellent emotional intelligence skills by monitoring one's own and other people's emotions allowing information to guide thinking and behavior.
• Demonstrates thorough knowledge related to patient access impact to revenue optimization

Grady Health System

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Senior Manager, Patient Access