Who we are:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

What we are looking for:

The Lifecycle Sales Account Manager is responsible for achieving territory sales quota, ensuring customer satisfaction, building market awareness, identifying, and building new business. Working cross-functionally within Heidelberg to ensure the success of the product line and customer satisfaction. This includes our Account Management team, Sales Specialist team, product management group, marketing, parts, service, and operations teams.

Customer Service is the cornerstone of our business, and the Lifecycle Sales Account Manager is expected to deliver personalized, consistent, competent, and proactive sales support; the Sales Lifecycle Sales Account Manager must always exhibit professionalism.

Lifecycle Sales Account Manager

Location: Kennesaw, GA

Ideal candidate will have technical skills in offset print production, background in print related consumables sales, or print industry capital equipment sales experience.

What you will do:

Details:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Design and implement sales strategies to ensure the company meets its revenue objectives by growing new and existing accounts. This position is accountable for achieving the sales targets for its products through a combination of direct sales and working cooperatively with the Lifecycle Leadership team, Heidelberg's Sales Account Managers, Consumable Customer Service Representative staff, Logistics, and other departmental staff. Using insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business, which link back to Heidelberg solutions. You will be expected to disrupt customers' thinking and build consensus within diverse stakeholders for Heidelberg solutions.
Job responsibilities include selling the full range of Lifecycle products and solutions to new and existing customers within the assigned territory while also keeping customers up to date on the latest product offerings.
This position requires a strong understanding of print and finishing production processes (conventional, UV, and digital), print quality, color management, and workflow.
Proficient in developing and presenting proposals, quotations, ROI and cost analysis to customers, presenting in demonstrations, and closing both transactional and contractual sales.
Job responsibilities also include providing technical product support and tactical pricing and sales support to customers and the Lifecycle Sales Manager.
Identify opportunities for Prepress, Press, Postpress and Parts & Service. Look for opportunities to leverage consumable bundle programs to help the purchase of Heidelberg equipment, technology solutions, or repair.
Maintain company CRM system reporting all customer activity, opportunities, accurate forecasting, and competitive install base. Meet minimum assigned call activity guidelines using all multichannel processes including but not limited to face-to-face, Phone, email, direct mail, and text.
Build relationships between the USA sales team, product management team, marketing, operations, service department, business development and competitive analysis. Monitor customers after purchase, facilitate customer issue escalations, when necessary, with Heidelberg's Application Support Team.
Actively promote Lifecycle Solutions in the assigned territory through social media, participating in industry events and supporting customer events and shows.

What you need:

Print industry background is required
Associate degree required. Bachelor's (preferred) or equivalent
Minimum 5 years' experience related to role
Ability to travel about 50-60% of the time depending on customer site and needs
Intermediate personal computer skills including Word, Excel, Outlook, and CRM
Strong analytical skills
Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization
Ability to analyze complex situations and arrive to sound conclusions
Sales presentation and proven sales techniques

The Perks:

Medical, dental, and vision coverage eligibility from day 1
Short- and long-term disability coverage offered
401 (K) plan with employer match
Life insurance coverage offered
Vacation, Sick and Personal Time Off offered
10 company holidays
4 floating holidays
Company cell phone, laptop, and car provided
Bonus/Commission
Career advancement opportunities
Learning and training
Collaborative work environment
Endless opportunities

Our compensation structure is based on market, skills, and experience along with other key factors. Please note candidates will be evaluated on these factors to determine actual pay. Total compensation can be larger when factored in with benefits, bonuses, or commissions if applicable.

Important Message:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Compliance:

Must be authorized to work in the USA without sponsorship.

We participate in E-Verify

We are a drug free workplace. Selected candidates will undergo background check, drug screening, and MVR if applicable to position.

ADA:

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards.

EEO/AA Statement:

Heidelberg is committed to providing equal opportunity and valuing diversity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, religion or belief, national or social or ethnic origin, citizenship status, sex, pregnancy, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status in accordance with the requirements of all applicable federal, state, and local laws.

Pay Transparency Nondiscrimination Provision:

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Heidelberger Druckmaschinen AG

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Lifecycle Sales Account Manager