Job Summary:

The Senior Manager, Project Management is expected to build a trusted relationship with functional leadership, IT leadership, and all project stakeholders and team members. The ideal candidate has international experience, understanding the nuance of effectively driving outcomes and building trusted relationships in a global business model. The ideal candidate is also an expert at professionally encouraging movement past roadblocks and inspiring project team members to deliver their best work.

Job Expectations:

Tenacity and the ability to manage effectively across a portfolio of business-critical projects will be required.
This role will perform expert and effective project management for eCommerce Operations technologies and processes, while coordinating efforts with PMO leadership, implementation partners, and other project workstreams. Effective project management includes developing and maintaining project plans, identifying and managing risks, managing resource allocations and reporting on resource allocation issues across functional areas, and keeping projects on time, in scope, and within budget.
Effectively taking notes, documenting decisions, outcomes, and risks are a paramount for succeeding in this role. This Senior Manager, Project Management will participate in requirements gathering and design sessions as well as workstream meetings and other associated project meetings and be expected to proactively follow up on outcomes.
The Senior Manager, Project Management will participate in the creation of a standardized PMO framework and governance model, following it to define and manage project scope, schedule, budget, quality, risks, issues, and deliverables. They will also monitor and report on project progress, status, and performance.
This role is expected to evangelize the value of effective project management by mentoring and guiding team members on use of the PMO framework and governance model. This role is also expected to further the maturity of the PMO by identifying necessary process improvements and bringing to bear their experience.

Knowledge, Skills and Abilities:

Demonstrates hands-on experience performing formal project management for eCommerce Operations projects: establishing scope, creating project artifacts, developing detailed project and resource plans, independently leading from initiation through closing, managing issues and risks, and establishing and maintaining a proactive and effective communication cadence.
Functional experience with eCommerce Operations concepts and business processes is a must
Strong analytical skills and the ability to quickly analyze information, identify gaps, and make informed recommendations
Excellent communication and interpersonal skills are crucial for engaging effectively with stakeholders at all levels. Must be able to both listen and execute, but also professionally and productively challenge assumptions and highlight risks.
Proven indirect leadership skills in a high-performing, fast-paced environment: willingness to both lead and contribute
Experience with industry-standard project and product management tools. CAPM, PMP, Agile Scrum Master or other relevant certification / experience preferred.
High degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task

Equipment Knowledge:

Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Minimum 7 to 10 years' experience as a project manager, functional lead, or subject matter expert specifically leading projects related to implementing, upgrading, and supporting eCommerce Operations.

Education Requirements:

Bachelor's Degree in Business or related field preferred, or a combination of education and equivalent work experience

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company's 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:

$132,400-$205,622 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [redacted]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerbiHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer • Empower Our People • Be Entrepreneurial & Pivot Quickly •
Embrace Diversity & Inclusion • Strive for Simplicity

iHerb BenefitsAt iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

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Senior Manager, Project Management