Description

Who we are

Incredibuild empowers developers and enterprises to radically accelerate their development cycles by shortening build times, allowing for more iterations and faster product releases. Thousands of customers including world-leading brands like Microsoft, Citi Bank, Nintendo, Amazon, EPIC and more, trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating TTM .

We’ve helped developers and DevOps teams in thousands of companies reach and exceed their goals, among them fortune 50 companies as well as hundreds of successful startups to develop some of the most successful software in many industries such as gaming, Financial Services, Embedded Software, and more.

This is your opportunity to join a category leader and make a difference.

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As we continue to expand our global footprint, we are seeking a highly skilled and experienced professional to join our team as the Technical Customer Success Manager.

Who you are:

As a Technical Customer Success Manager at Incredibuild, you'll use your skills to ensure the ongoing success and development of your portfolio. You will proactively engage each account to identify risks, uncover opportunities, and ensure that every customer in your portfolio is getting value from Incredibuild. If you’re tech-savvy and passionate about customer relationships, we have the perfect opportunity for you.

What you'll do?

Onboard new clients, develop and engage with existing clients in your portfolio
Work closely with our customer’s developers, provide technical training, product performance optimization, and more.
Demonstrate the products value constantly to Incerdibuild’s customers and drive customer’s product adoption to help them succeed with their goals
Build strong customer relationships, especially with key customer stakeholders, and advocate customer‘s needs internally
Own both renewal and expansion for clients while Identifying opportunities for growth and executing accordingly
Keep track of key account customer success metrics

Requirements

What you’ll need:

5 years proven track record of Technical Account Management/Technical CSM/Professional Services/Delivery or other relevant customer-facing experience
Good knowledge of development practices and development pipe
Experience with managing multiple stakeholders and projects
Experience with managing a big customer portfolio
Experience with Salesforce
Proficient in English (spoken & written) – Must

Compensation: $175,000-$180,000 base salary (+ benefits, including generous 401K, unlimited PTO, generous medical coverage, life insurance, commute expenses, and food allowance). In addition to the base salary, this role includes the opportunity to earn performance-based compensation and/or a discretionary bonus, in accordance with the Company's policies. Compensation finally awarded will be commensurate with the candidate’s skills and experience.

Incredibuild

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Technical Customer Success Manager