Who we are

Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world's most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at [redacted]

What we do

Kentik has a rapidly growing engineering team and is looking for an Engineering Operations Director to help architect and drive organizational strategies that will serve as a foundation for our growth. In the role, you will report directly to the SVP of Engineering and facilitate efforts between engineering managers and teams, as well as interface with other departments within the company on cross-functional projects.
What you'll do

You will be responsible for Engineering's rhythm of the business, goals & key results, coordinating strategic and tactical projects across Engineering and across the business. Additionally, you will be responsible for the full Engineering budget and collaborate with Finance and People Partners on organizational planning. You will build connections across the company and serve as a bidirectional advocate for engineering and other business needs.

Be a key coordinator across the SVP of Engineering and his team, advising and able to be a stand-in during meetings and speak on behalf of engineering.
Keep the SVP of Engineering apprised of the state of operations within the engineering department.
Work to solve problems, mediate disputes, and deal with issues before they are escalated to executive management.
Facilitate creation of Engineering staff-goals and key performance indicators, and delivery of them
Manage and drive engineering leadership activities such as stand-ups, staff meetings, all hands and quarterly business review preparation
Own the budget and work with finance to ensure meeting fiscal responsibilities
Managing headcount and resource distribution with the TA team
Work closely with the People team to coordinate performance management for the full Engineering organization
Collaborate with other operations leaders and executives to drive projects and initiatives
Implement and maintain systems and processes that streamline internal engineering operations

What you'll bring

Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match all of the qualifications, your skills and experience could be valuable in this role!

3+ years of engineering organizational/leadership experience focused on strategic organizational initiatives, ideally at a SaaS B2B company
5+ years experience in sales, operations, support, engineering at a high-growth SaaS company
Exceptional leadership and management skills, with the ability to develop and communicate a vision that inspires and motivates staff
Experience with organizational change management and transformation
Experience in an Agile or similar development practices
Effective influencing and negotiation skills in an environment in which resources may not be under your direct control
Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
Data visualization creation experience

Nice to haves:

Experience with engineering practices at mid-to-late stage startups
Operational Excellence or Center of Excellence team leadership experience

Our tech stack

Our core data engine and platform are primarily written in Go
We use Node.js + Express for application serving, and React as our primary UI framework
We also use some JS and Python for tooling/scripting
In addition to our own database, we use Postgres, Kafka, Mysql, and Redis
Internal and public APIs expose both rest/json and gRPC endpoints
Haproxy, Envoy for API traffic routing and balancing
Github for source control, PRs, issues
Jenkins for automated builds

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

The compensation range for this position is: $205,500 - $303,500. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:

Experience with the skill sets required for success
Demonstrated competencies and potential
A geographic market-based approach

In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
Paid family & medical leave
Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
401(k) retirement account
Home office reimbursement
Stock options

Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

Come work with us

The true meaning of Kentik is visibility. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

We don't look for individuals who fit the culture, but those who will continue to add to the culture.We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to [redacted].

Come as you are!You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team.

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Kentik

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Engineering Operations Director