Overview

Konica Minolta currently has an exciting opportunity for a Senior Branch Service Manager!

Responsibilities
• Responsible for ensuring technically proficient, cost effective and responsive service and preparation of copiers and printers located within assigned territory which may encompass multiple Konica Minolta locations.
• Ensure generation of revenue and profit consistent with assigned financial plan, objectives, guidelines and pricing policies.
• Review timeliness, accuracy and completeness of technician's invoices and car expense reports.
• Ensure appropriate staffing to support customer base.
• Ensure adequate inventories of supplies and machine parts.
• Manage, train and develop Branch Service Managers on your team within assigned territory and area of responsibility.
• Manage, train, develop and coach team technicians for upward mobility and maximum productivity.

Qualifications
• Experience with service management business software (SAP and Business Warehouse experience would be a plus)
• Successful track record as a Branch Service Manager or Field Service Manager; with a 5-year minimum of management experience
• Outstanding organizational and leadership abilities along with excellent customer relation skills
• Possess a strong knowledge of computers, computer networking, operating software and printing software
• Knowledge of and experience with document flow and document management software programs

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc.

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Sr. Branch Service Manager