Job Details:
ABOUT OUR COMPANY
LeadStack Inc. is an award-winning, one of the nation’s fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we’re proud to partner with some of the most admired Fortune 500 brands in the world.

JOB DETAILS
Title: Computer System Analyst - Tech support
Schedule: ONSITE 8AM-5PM
Location Address : 275 Panama St, Stanford, CA 94305
Duration: 1 Year Contract with possible extension
Payrate: $33.00 per hr on W2

Description:

Stanford University's Computer Resource Consulting (CRC) team, part of University IT (UIT), is seeking a skilled Computing Support Analyst 1 (CSA1) to join our dynamic team. As a key member of our team, you will work under direct supervision to provide technical support to end-users, resolving issues related to hardware, software, and network systems.

Core Responsibilities

● Technical Deployment: Image machines and install, configure, and deploy hardware and software to end-users, ensuring a seamless client experience.

● Triage Support: Provide initial technical support, gathering information and attempting to resolve issues.

● Issue Resolution: Troubleshoot and resolve basic technical issues, such as password resets, software installation, and configuration problems.

● Escalation: Identify and escalate complex issues to higher-level support teams, providing detailed documentation and context.

● Documentation: Maintain accurate records of client interactions, issues, and resolutions in a ticketing system.

● Customer Communication: Communicate technical information to non-technical customers, providing clear explanations and setting proper expectations.

● Knowledge Base Development: Contribute to the development and maintenance of a knowledge base, including troubleshooting guides and FAQs.

Required Skills and Qualities

● Proficiency in Windows and Mac operating systems, with a strong understanding of network infrastructure and business software applications.

● Experience with mobile device operating systems, including iOS and Android, is highly desirable.

● Adept at problem-solving, expectation management, and customer care.

● Effective communicator with good written, verbal, and problem-solving abilities.

● Familiarity with help desk ticketing systems, and remote support tools.

● A continuous learning mindset with a strong desire to learn additional technical skills and deliver excellent client experience.

Certifications and Licenses

Though not required, certifications related to end-user technology and support operations, such as those from CompTIA, Microsoft, Apple, and ITIL, would be a plus.

Job Type: Contract

Pay: $30.00 - $33.00 per hour

Expected hours: 40 per week

Schedule:

8 hour shift

Experience:

Technical support: 1 year (Required)
MAC and Windows: 1 year (Required)
iOS and Android: 1 year (Preferred)

Ability to Commute:

Stanford, CA 94305 (Required)

Work Location: In person

Leadstack Inc

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Computer System Analyst - Tech support