At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.

The Complex Director, Food and Beverage position is a senior leadership role that combines strategic planning with operational oversight across two hotel properties. This position reports to the Complex Managing Director and is a member of the Complex Executive Committee. Here's a breakdown of key aspects of the role and ideal candidate qualifications:

Position Summary:

The Director will create and execute a cohesive food and beverage strategy in alignment with brand vision and guest experience goals. Responsible for maintaining high standards across restaurants, bars, and room service, the Director will also drive revenue growth while fostering a collaborative environment that elevates guest satisfaction.

Ideal Candidate Profile:

Team-Oriented Leader: Skilled in interpersonal communication, with a commitment to service excellence.
Adaptable and Innovative: Embraces a dynamic, fast-paced environment and proactively seeks out industry innovations and emerging technology.
Strategic Visionary: Can translate high-level goals into actionable plans, steering projects from inception to completion.
Effective Change Agent: Motivates and supports teams through evolving environments, inspiring openness to change.

Primary Responsibilities:

Strategic Development: Build and implement a food and beverage strategy that aligns with brand identity and hotel business goals, using market insights to make informed decisions. Operational Excellence: Oversee daily operations across all outlets, ensuring top-quality service, cleanliness, and guest satisfaction. Financial Management: Develop and monitor budgets for food and beverage departments, optimize labor deployment, and analyze financial reports to maximize revenue and reduce costs. Leadership and Development: Mentor food and beverage leaders, oversee recruitment, onboarding, and performance, and ensure a motivated, cohesive team. Guest and Market Responsiveness: Use guest feedback and market trends to fine-tune offerings and ensure memorable dining experiences. Compliance and Standards: Maintain health, safety, and sanitation standards, and implement consistent operational procedures.

Required Experience:

Hospitality Leadership: Minimum of 7 years in hospitality management, ideally with 4-diamond hotel experience and at least 2 years at the executive level.
Multi-Property or Large Team Management: Proven success in managing diverse outlets and/or properties.
Financial Acumen: Strong background in budgeting, cost control, and labor management.
Leadership Skills: Exceptional ability to communicate, lead, and inspire teams.

Supervisory Responsibility:

Directly supervises the Associate Director (s), Food and Beverage and provides guidance to the broader food and beverage management team.

This role offers an exciting opportunity for a dynamic, strategic leader ready to shape an exceptional food and beverage experience across multiple properties.

Loews Hotels & Co

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Complex Director of Food & Beverage