Salary: $84,215.04 - $134,709.12 Annually

Location : Bradenton, FL

Job Type: Full-Time (Salaried)

Job Number: 24-00595

Department: Utilities Department

Opening Date: 08/27/2024

Closing Date: 9/3/2024 11:59 PM Eastern

General Information

Work Location: 3647 Cortez Rd W, Bradenton, Florida 34210

Work Hours: Monday - Friday, 8 am - 5 pm

Manage a technical support team that maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users. Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.

Note: This position has been designated by the Manatee County Commission as serving at the will and pleasure of the County Administrator. Employees so designated may be terminated at any time with or without cause.

Provides advanced operational and technical support and maintenance for the Customer Information System and other applications (Utility Systems) used by the Utilities Department.
Acts as project lead for significant and complex improvements and upgrades to the Utility Systems. Leads testing of system upgrades, vendor defect corrections and changes, new software, and new systems. Troubleshoots and corrects complex system issues and outages. Works closely with vendor to resolve escalated issues.

Collaborates with IT Department to ensure departmental protocols are followed with respect to server maintenance, monitoring, job scheduling, and hardware/software/networking requirements. Advises business users in the effective use of the Utility Systems. Trains end users on system use, modifications, and enhancements.
Reviews and recommends new methods and procedures to make daily operations more efficient. Performs considerable short-term and long-term planning, scheduling, and coordinating within area of responsibility.

Supervises daily operations of the Business Systems Support Division. Supports and participates in employee developmental plans, and evaluates, counsels, and rates organizational and employee performance. Assigns work and delegates responsibilities to staff and monitors progress to ensure goals are met and high-quality customer service is maintained. Hires, trains, coaches, appraises, and rewards assigned staff. Responds appropriately to employee complaints and issues. Cultivates strong working relationships and builds trust among team members.

Working Conditions
Indoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts.

Job Description

Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems.

Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources.

Schedules, attends and facilitates project status meetings and management updates.

Manages project budget and workplan.

Provides formal project updates to Executive sponsor as necessary.

Manages vendor relationships.

Oversees testing, training, implementation and follow-up activities.

Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts.

Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes.

Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback.

Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards.

Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes.

Supervises the preparation of reports, and produce reports/analyses as needed to support special projects and departmental operations.

Develops and monitors the operating budget of the System Support section.

Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments.

Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public.

Performs other related work (including weather or extreme emergency duties) as required.

Minimum Qualifications

Bachelor's Degree in Business Administration, Accounting, or a closely related field.

Minimum of five (5) years recent experience (within the last 10 years) in technical or operational support functions.

Minimum of two (2) years supervisory or lead experience.

Valid driver's license with valid Florida driver's license within 30 days of hire.

Three (3) years of experience with customer information systems.

Equivalent combinations of education and experience may be considered.

More

Knowledge, Skills and Abilities:

Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances.

Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems.

Understands project life cycles, and the use of project terminology.

Ability to motivate others through training, recognition and exhibited enthusiasm.

Ability to make decisions that govern the activities and behaviors of team members.

Ability to be sensitive to change and responsive to changing goals, priorities, and needs.

Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues.

Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public.

Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing.

Veterans Preference

In accordance with Florida Statute 295.07, F.S., Chapter 55A-7, priority consideration in employment will be given to eligible veterans and spouses of disabled veterans. Applicants claiming preference must provide a DD Form 214 or other acceptable documentation with their application. We are committed to honoring the service and sacrifices of our veterans and their families.

EEO/ADA Statement

Manatee County Government is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities. If you require any accommodations to participate in the recruitment process, please contact Human Resources at [redacted] x 3865.

Drug-Free Workplace

Manatee County Government is a drug-free workplace in accordance with Federal and Florida Law.

Emergency Response/Recovery Activities

All employees may be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

Full Time Positions

Employee Assistance Program (EAP):

ComPsych- offers all employees and their family members with emotional, financial, legal, and work/life balance support.
LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.
Five (5) free visits annually for employees and covered family members.

Wellbeing Benefits:

Wellness/Health Coaches (5 Free per year)
On-site Fitness Centers for you and your dependents with 24/7 access
Personal Training (5 Free per year)
Pharmacy Technician
Group Fitness Classes
Musculoskeletal Physical Therapy Management
Diabetes Care Program
Registered Dietician (5 Free per year)
Massages with licensed therapist (small copay)

Miscellaneous Benefits:

Workers' Compensation
Training/Seminars
Premium Pay Differentials/Career Ladders
Government employee discounts at many retailers and attractions
Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:

12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
Three (3) Personal Holidays
Personal Sick Leave
Family Sick Leave
Sick Leave Bank (Donated Hours)
Professional Medical Appointment Leave
Bereavement Leave
Military Leave
Military Training Leave
FMLA

Vacation Award: Applies to employees regulary sceduled to work 8 hours per day/40 hours per week.
Years of Service Vacation Days
0-5 16.25 days
6-10 19.50 days
11+ 22.75 days

Earn an additional day of vacation every six (6) consecutive months of no sick leave.

Insurance:

Award-winning Health Plan with deductibles as low as $0.
Dental Insurance
Vision Insurance
Prescription Insurance
Life Insurance (6 times salary at low cost)
Long-term and Short-term Disability Insurance

Retirement:

Florida Retirement System (FRS) with Pension Plan and Investment Plan options.
457b Tax Deferred and ROTH account options through Voya.
FRS Webinars
Free financial guidance with licensed, non-commissioned financial planner

Career Wellness:

Professional Leadership Programs
Instructor-Led and eLearning Training
Premium Pay Differentials/Career Ladders
Career Counseling
Toastmasters
Networking Membership (Manatee Chamber of Commerce, Lakewood Ranch Business Alliance)
Employee Recognition Programs with monetary and time-off awards

Education Benefits:

Tuition Reimbursement eligible after six (6) months of Public Service, including GED reimbursement.
Continuing Education support through Training/Seminars and Premium Pay Differentials/Career Ladder.
Public Service Loan Forgiveness (PSLF)

Flexible Spending Account:

Options for Health Care and Dependent Care Spending Accounts providing pre-tax savings.

Permanent Part Time - Benefits

Employee Assistance Program (EAP):
• ComPsych - offers all employees and their family members with emotional, financial, legal, and work/life balance support.
• LAMP counselors available for personal support including emotional, substance abuse, marital, and financial issues.

Miscellaneous Benefits:
• Workers' Compensation
• Training/Seminars
• Fitness Center Access for employee only
• FRS options
• Premium Pay Differentials/Career Ladders
• Government employee discounts at many retailers and attractions
• Access to Manatee County Library Services (books, digital services, tools, museum passes).

Paid Time Off:
• 12 Paid Holidays including New Year's Day, Thanksgiving, and Christmas.
• Three (3) Personal Holidays
• Paid Time Off and Leaves of Absence are based on an 8 hrs./day 80/hrs.
per pay-period basis, any work schedule less that this will be earned on
a pro-rated basis

01

VERY IMPORTANT - When answering supplemental questions about experience, education or certification, please be sure the information is reflected in the Education, Work Experience and Certificates and Licenses sections of your application.

Must include Monthly Salary, Name of Employer, Location, Phone Number and Duties for each employer in Work Experience.
Note: "See Resume" is not acceptable.

Identify all gaps not related to medical reasons.

I acknowledge the above statement

02

If you are claiming Veteran's Preference, please check category of eligibility

A disabled veteran who is eligible for receiving compensation under public law administered by Department of Veteran's Affairs and Department of Defense
The spouse of a veteran who cannot qualify for employment because of total and permanent service-connected disability, or spouse of a veteran missing in action, captured or forcefully detained by a foreign power
A wartime veteran who has served at least 1 day during a wartime period (active duty for training may not be eligible)
An un-remarried

Manatee County, FL

New Jobs

Business Systems Support Manager - Utilities