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Position Summary

This role sits within the Enterprise ITIL Platforms Team and is part of the Cybersecurity and Infrastructure organization. The IT Asset Management Product Owner will play a critical role in advancing MPC's IT Asset Management (ITAM) capabilities, ensuring seamless integration with IT Service Management (ITSM) and IT Operations Management (ITOM).

As a key member of the ITIL Platforms leadership team, the successful candidate will collaborate with stakeholders across IT and beyond to gather requirements, prioritize features and align initiatives with strategic objectives and key results. They will work closely with leadership to drive the maturity of IT asset management, leveraging agile methodologies to ensure effective execution. This role requires a strong understanding of IT Asset Management principles and the ability to champion its value within the organization, ensuring continuous improvement and business alignment.

This position belongs to a family of jobs with increasing responsibility, competency, and skill level. Actual position title and pay grade will be based on the selected candidate's experience and qualifications.

Key Responsibilities

Develops customer and internal facing products with superior user experience across multiple verticals, accountable for low complexity product.
Develops product roadmaps and release plans.
Proactively addresses and resolves issues by collaborating with Agile teams, stakeholders, and business representatives.
Facilitates communication and planning between business and operations teams, User Experience (UX) design, product, engineering, analytics and customer support teams.
Resolves product related issues, makes decisions and continuously does trade off analyses to ensure development stays on track toward deliverable commitments.
Maintains the product backlog, prioritizing the items effectively and balancing them for short term business valuable product increment, midterm opportunities to be seized and long-term problems to be prepared for.
Carries out customer research, product discovery and synthesizes market factors into a cohesive product strategy.
Facilitates and organizes feedback sessions with customers to understand challenges & opportunities.
Collects and analyzes information related to emergent customer behaviors and needs, profit drivers, strategic customers, business risks and other factors that could help in making business driven decisions.
Executes epics, features and stories to support completion of initiatives; applies Agile product development approaches within assigned team.
Identifies best practices surrounding operational processes related to purchase requests, contract renewals, vendor quotes, new software intake, software installation requests, asset receipts, asset tagging, asset inventory, stock room refreshes, loaner process, software compliance, hardware and software reclamation, eWaste disposals and other aspects of contract, hardware and software management processes

Education and Experience

Bachelor's Degree in Information Systems preferred, related field or equivalent experience.
2+ years of relevant experience required
Product Owner Certification preferred
3+ years of relevant Product Owner experience preferred
3+ years of ServiceNow Asset Mgt experience required

Skills

Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Backlog Management - A prioritized list of work for the development team that is derived from the roadmap and its requirements. The most important items are shown at the top of the product backlog, so the team knows what to deliver first.
Business Acumen - Applies knowledge of MPC's business, industry and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
Decision Making - Ability to know when and what decisions should be made and to make several decisions simultaneously in a fast-paced, rapidly changing environment.
Industry Product Knowledge - Industry product knowledge refers to a comprehensive understanding of the products and services within a particular industry. It encompasses familiarity with the features, functionalities, applications, and specifications of the products offered by companies operating in that industry. Industry product knowledge is crucial for professionals working in sales, marketing, customer service, product development, and various other roles within a company. It enables individuals to effectively communicate the value propositions of products, address customer inquiries, identify market trends, make informed business decisions, and contribute to the development and improvement of products and services within the industry. This knowledge often requires staying updated with the latest advancements, technologies, and market dynamics within the specific industry domain.
Product Development - The creation, innovation, enhancement or improvement of an existing product, or developing an entirely new kind of product to satisfy the requirements of its end-users.
Product Lifecycle Management (PLM) - The handling of a good as it moves through the typical stages of its product life: development and introduction, growth, maturity/stability, and decline.
User Experience (UX) - User Experience (UX) refers to the overall experience that a person has when interacting with a product, service, or system, especially in terms of how easy or pleasing it is to use.

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:
San Antonio, Texas

Additional locations:
Findlay, Ohio

Job Requisition ID:
00015561

Location Address:
19100 Ridgewood Pkwy

Education:

Employee Group:
Full time

Employee Subgroup:
Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

Marathon Petroleum Corporation (MPC)

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