At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

The Assistant Program Director is responsible for ensuring the successful performance and maintenance of client relations for the assigned contract.

Essential Job Functions:

Provide leadership and management of direct and non-direct reports
Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
Maintain a strong working relationship with key client personnel
Partner with the Client on public representation of the NEMT program
- Jointly attend public meetings, stakeholder workgroups and other meetings at the Client's request
Drive accountability on process improvement needed to reduce complaints, maximize operational efficiencies and reduce exposure to contract financial penalties.
Work with the Call Center to ensure Customer Care Representatives are setting the most appropriate and lowest cost mode of transportation, leveraging public transit and gas mileage reimbursement to the fullest extent possible
Ensure regular interaction with transportation providers, facilities, and internal departments to ensure safe and quality transportation services are being delivered
Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals
Track results of audits per established guidelines
Ensure all activities are being performed accurately and consistently to meet ongoing contractual and institutional compliance
Provide development and career guidance to local staff
Work across all departments to ensure the cost of transportation service delivery is within the budget
Analyze complaint trends and identify root cause
Assume the duties of Program Director in their absence
Other duties as assigned

Location: This position is a hybrid role of in-office at our Warwick, RI location and work from home.

Experience, Education & Certifications:

Required:

High school Diploma or G.E.D
Bachelor's Degree in Business Administration or equivalent experience in a related field
Minimum of 8- 10 years' experience in Operational Management
Experience establishing and managing all aspects of performance management
Experience managing complex contracts with SLA's and government compliance
Experience managing a large team of both direct and indirect reports
Experience managing employees at all levels of the organization

Preferred:

Experience with Lean processes; Six Sigma Certification preferred
Certified Project Management Professional or Associate Certification desired (PMI) preferred
Previous experience working with Medicaid and/or State programs, preferred

Skills Needed:

Strong leadership, mentoring and coaching skills
Strong business and financial acumen
Strong conflict management skills
Strong decision making skills
Strong and effective communication skills
Strong analytical and strategic planning skills
Excellent organizational skills with the ability to manage multiple projects
Ability to build and maintain good relationships with community agencies and other critical stakeholders involved in healthcare access issues
Excellent interpersonal skills and the ability to work with a variety of people and job positions
Excellent organizational skills with the ability to manage multiple concurrent projects
Excellent problem solving skills with the ability to anticipate and resolve problems
Ability to effectively communicate with internal and external customers
Excellent problem solving skills with the ability to anticipate and resolve problems
Proficient with Microsoft Office Suite

Benefits:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Flexible Scheduling
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

Salary Min: 65,440

Salary Max: $98,160

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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Assistant Program Director