Job Summary:

The Director of Imaging Services is responsible for the operations of the diagnostic imaging department. The director plans, directs and supervises all technical aspects of the department in regard to service programs, and evaluation of such programs. Responsible for the performance level for all staff members in accordance with quality standards and state, local, and federal requirements. Serving patients ranging in age from pediatrics to geriatrics. Establishes and maintains quality control procedures for the Imaging Services Department. Assist physicians and radiologists in performing Radiological Procedures on patients and establish and maintains quality control procedures for Imaging Services. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions:

In conjunction with other departments, formulate patient care policies and procedures for the Imaging services department and collaborates with associated departments to implement policies and procedures that guide and support the provision of services.
Maintains performance improvement activities within the department and participates in performance improvement subcommittee.
Assures competency of all personnel in the Imaging Services department and education to support/auxiliary staff/departments. Maintains efficient and effective department operation while requiring compliance with all Joint Commission, state, federal, all applicable certifying bodies, and local regulatory laws, rules, regulations, standards and protocols.
Manage operating budget and provides recommendations to executive leadership on process improvement initiatives and strategic planning to help support the growth of Pipeline Health and associated affiliates Imaging Services Departments.
Successfully partners with other leaders across Pipeline Health's system to execute system-wide strategies.
Directs and coordinates imaging service activities to ensure that services are provided on schedule with quality and cost objectives.
Develops and implements strategic plans for all aspects of imaging operations including budget s and process improvement activities. Meets market goals by achieving budgeted volume targets.
Ensure that all imaging services and operations are carried out in compliance with local, state, federal, and governmental regulations and laws.
Develops and trains department personnel and reviews and appraise their performance in partnership with department leaders.
Manages financial performance: develops annual capital and operational budgets, monitors same; develops action plans of adjusting expenditures to stay within budget.
Recommends and secures approval of major capital expense items initiating bidding process with vendors and upon approval, warding bids.
Hires, orients, evaluates and rewards/disciplines leadership department. Ensures high engagement with personnel.
Evaluates patient care through assessment, planning, intervention, re-evaluation, written documentation, observation, and comparison to established standards.
Plans and maintains staffing pattern for the patient care units meeting continuity of care and acuity level needs.
Maintaining up to date knowledge of current radiology practices.
Integrates the department's services with the hospital's primary functions. Provides ongoing progress reports (verbal and/or written) to their respective unit leaders, of department activities that contribute to achieving the goals of Pipeline Health (strategic plan).
Coordinates and integrates services within their department and with other departments. Participates in multidisciplinary committees and department manager meetings and holds regular staff meetings to ensure effective communication of information. Ensures staff participate in similar activities.
Resolve technical problems, ensuring remedial actions are taken.
Select test methodology that is appropriate for the clinical use of test results.
Ensures space and other resources needed for the department are allocated appropriately.
Provides appropriate direction to employees with substandard or excellent performance to improve the employee's skills and/or behaviors. Take appropriate actions when performance is not improved or to aid the employee growth in professional aspects of the role they are assigned.
Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication.
Collaborates across disciplines to assist in coordination of patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs.
Acts with a sense of urgency when performing tasks.
Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Reports on any equipment and or environmental issues for repair.
Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services.
Speaks up to stop the line and escalates potential safety events if necessary.
Completes and attends monthly training assigned.
Other duties as assigned.

Behavioral Standards:

Serve as a role model for the organization's Mission, Vision, and Values.
Demonstrates solid understanding of business and operational requirements.
Demonstrates leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Solid understanding of operations and workflows and how department's process/workflow impacts other department operations. Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

Effective written and verbal communication skills; able to communicate with various individuals both inside and outside the organization; and able to understand and create reports/presentations/proposals.
Possesses strong leadership skills including the willingness to pursue roles with increasing levels of accountability, coaching, teaching, inspiring, forging alliances, and collaborating to negotiate resolution to issues.
Ability to work in stressful situations.
Proficient with computer systems including but not limited to MS Office.
Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer's and co-worker's time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

Contributes toward effective, positive working relationships with internal and external colleagues.
Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

At least five (5) years of experience working in a hospital or medical institution as a registered/certified radiological technologist.
At least four (4) years of experience working in a Imaging Services Director/Manager position, preferred.
Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

Education:

Bachelor's degree, required.
Master's degree, preferred.

Licensure/Certifications:

Currently licensed in any discipline within the scope of Diagnostic Radiology modalities (i.e. X-ray, Ultrasound, MRI, CT, or Nuclear Medicine)
Other licenses that relate to Diagnostic Radiology are generally accepted by local, state, or national accrediting organizations and/or laws.
Certified Radiologic Technologist, CRT/RHF, preferred.
Basic Life Support (BLS) from the American Heart Association (AHA), required.
AB508 Workplace Violence Prevention (4 hour) due within 30 days.

Management of Assaultive Behavior (MAB 1 or MAB 2), Crisis Prevention Intervention (CPI) or other certification covering AB508 and SB1299.

Memorial Hospital of Gardena

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Director of Imaging Services