Position Overview:
We are seeking a highly motivated and experienced Manager to join our team at our local moving company in North Hollywood. As the Manager, you will play a key role in overseeing the day-to-day operations of our moving company, managing our team of movers, and ensuring exceptional service delivery to our customers.

Responsibilities:
• Oversee all aspects of the moving company's operations, including scheduling, sales, customer service, logistics, and fleet management.
• Coordinate with customer service representatives to ensure timely and efficient delivery of moving services to customers.
• Monitor and optimize operational processes to enhance efficiency, productivity, and customer satisfaction.
Team Leadership:
• Lead, mentor, and motivate a team of movers, drivers, and customer service representatives providing guidance and support to ensure high performance and adherence to company policies and procedures.
• Conduct regular training sessions and performance evaluations to develop and maintain a skilled and cohesive team.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Customer Service Excellence:
• Ensure exceptional customer service at all times, addressing customer inquiries, concerns, and feedback promptly and professionally.
• Uphold company standards for quality, safety, and professionalism, striving to exceed customer expectations with every move.
• Identify opportunities for service improvement and implement corrective actions as needed to enhance customer satisfaction and loyalty.

Financial Management:
• Monitor and manage financial performance metrics, including revenue, expenses, and profitability, to achieve company targets and objectives.
• Implement cost-saving measures and revenue enhancement strategies to optimize profitability.
• Participate in strategic planning and decision-making processes to drive business growth and expansion opportunities.

Qualifications:
• Bilingual in Russian is a must, no exceptions.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Proficiency with mac and windows computers, crm softwares, and office equipment.

Schedule:
• This is a unique weekly position. You will work 7 days on and 7 days off. Monday through Sunday. You will work 26 weeks a year, every other week.

How to Apply:
If you are a results-driven leader with a passion for excellence, we want to hear from you! Please submit your resume!

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