National Community Renaissance is committed to first class management of our properties which transforms their neighborhoods and the lives of our residents. The Director of Relocation will provide relocation management services to residents to ensure seamless relocation service is provided under the supervision of the Senior Vice President of Relocation and Property Management. This position will work with and support the needs of residents in support of their relocation programs and act as a liaison to Property Management and Development. The Director of Relocation will provide support and back-up to team and management as requested.

The Director of Relocation reports to the Senior Vice President of Relocation and Property Management.
RESPONSIBILITIES

Responsibilities to include but not limited to:

Oversee the day-to-day operation of the Relocation Department
Assist with interviewing, hiring, and training all require personnel
Work with SVP of Relocation and Property Management and PM Financial Analyst to maintain a monthly P&L for all third-party projects and separate P & L for all internal projects
Secure a steady stream of third-party relocation opportunities
Make sure all internally managed projects are billed timely and accurately
Relocation plans that comply with all state and federal legal requirements
Interacting with residents, management, development, and construction
Submit relocation project analysis and determine displacees qualifications for benefits and required services
Assisting displacees in finding suitable replacement residential properties
Identifying and helping displacees with moving costs
Advising residential and business displacees and processing their claims
Maintaining meticulous records that comply with all applicable federal, state and local reporting requirements
Planning and implementing the smooth relocation of residences displaced by rehabilitation projects
Ensuring impacted residents are aware of their rights and benefits during the process
Must assume proactive behavior and measures to properly represent National Community Renaissance and build relationships in the community.
Comprehensive move management
Benefits counseling
Consulting and coordination
Planning, creating and distribution of relocation notice
Construct relocation budgets
Must stay current on all relocation projects and check in with each lead on
Act as liaison between Property Management and external parties
Act as a support for the Property Management Department personnel including Regional Managers
Community Relations - manage ongoing positive relationships with all City staff and other local representatives and social service providers
Identify open Relocation RFP's, assess qualifications, and submit completed RFP's.
Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.
Continuing education which includes relevant compliance and relocation trainings, seminars, and certification programs while managing all related expenses to budget, and with prior approval of the VP of Relocation and Property Management.
Other responsibilities as assigned by the Senior VP of Property

SKILLS & QUALIFICATIONS

Must have a hard working, positive
Ability to work with and understand persons of all ethnic and family
Must be organized and proficient at time
Proficient in English language in verbal and written
Relate to others beyond giving and receiving
Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas of performance.
Proven record of providing excellent internal and external customer service
Strong analytical, decision making, problem solving, conflict resolution and interpersonal skills required to successfully develop and foster client relationships.
Proven ability to work independently and self-manage with high level of focus on client
Capability to act professionally in a highly stressful environment while maintaining resident
Demonstrated ability to manage multiple projects simultaneously including prioritization of issues and tasks.
Excellent computer skills with proficiency in Microsoft Office tools: Word, Excel, Project, and
Experience in PowerPoint, Excel and
Ability and desire to succeed in a fast-paced, dynamic
Bilingual
Capable to work remotely when necessary while assigned to a specific

EXPERIENCE & EDUCATION

Minimum of a high school education or
Minimum two to five years working in a position with comparable
Minimum two years working with affordable housing programs and in a customer service

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Sitting
Walking
Operate computer
Occasional lifting and climbing of stairs
Occasional overnight stays in different cities/states

FLSA

Exempt

National Community Renaissance

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Director of Relocation