Position Summary:
The purpose of this position is to manage the flow of containers by verifying container status and scheduling pickups as most efficiently. The Operations Agent will work closely with the company’s dray dispatcher, warehouse staff, ports, shipping companies and clients. As well as assisting with billing and customer service.

www.newconnect.com

Duties and Responsibilities:
• Answer incoming phone call, e-mails and respond to customer’s requests
• Taking bookings from customers
• Track container status with the terminal and coordinate pick up with the dray agent
• Manage workflow with dray dispatcher.
• Schedule pick-ups and deliveries
• Update shipments in TMS.
• Provide customer with status updates
• Cultivate a positive and enduring relationship with Customers, Vendors, and colleagues
• Must be able to work in a very fast-paced environment
• Must be able to multi-task
• Perform other duties and projects as assigned

Knowledge, Skills, and Abilities:
• Basic computer knowledge of MS Office applications (Excel, Word, Power Point & Outlook)
• Accurate data entry skills
• Strong mathematical skills
• Knowledge of principles and processes for providing excellent customer service.
• Detail oriented with strong organizational skills.
• Knowledge of import and export documents
• Strong communication skills, both written and verbal

Qualifications:
• High School Diploma or GED preferred.

Experience:
• Billing experience.
• Ocean Freight & Port flow experience.

Job Type: Full-time

Pay: $18.00 - $27.00 per hour

Benefits:
• 401(k)
• Dental& Vision insurance
• Health insurance
• Paid time off

Schedule:
• Monday to Friday

Application Question(s):
• What is your desired hourly rate?

Work Location: Ontario, CA

New Connect Freight, Inc.

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