Job Title: Shift Leader/Supervisor

Location: Encinitas, CA

About NuYo Frozen Yogurt:
NuYo Frozen Yogurt is your one-stop shop for all things frozen yogurt, offering 14-16 flavors and over 50 toppings for a customizable dessert experience. Our mission is to provide a fun, healthy, and delicious treat for the whole community. We pride ourselves on using high-quality ingredients and providing exceptional customer service. At NuYo, we believe in creating a welcoming environment where everyone can enjoy a moment of joy with our tasty creations. Our commitment to sustainability and community involvement sets us apart, making NuYo Frozen Yogurt a beloved destination for families, friends, and frozen yogurt enthusiasts.

Job Summary:
We are seeking a dedicated and energetic Shift Lead to support our Store Manager in leading the team at our new location in Encinitas, CA. The Shift Lead will help ensure the smooth operation of the store, focusing on customer satisfaction, staff supervision, and operational efficiency. This role is ideal for a proactive individual looking to grow their leadership skills in a fun and dynamic environment.

Key Responsibilities:
• Support Store Operations: Assist with daily operations, including opening and closing procedures, maintaining store cleanliness, organization, ordering and tagging and putting inventory away.
• Staff Supervision: Assist in, training and supervising store employees to ensure the Crew Members are executing our core values with each customer.
• Customer Service: Provide exceptional customer service and assist in addressing and resolving customer inquiries and complaints.
• Sales & Marketing: Support the implementation of sales strategies and marketing initiatives to drive sales and customer engagement. Monitor and analyze sales performance.
• Financial Management: Help with regular financial reporting and analysis.
• Compliance: Ensure compliance with all company policies and procedures, as well as local, state, and federal regulations.

Qualifications:
• Experience: Minimum of 2 years of experience in retail or food service management, preferably in a frozen yogurt or similar environment.
• Leadership: Strong leadership and team management skills. Ability to motivate and develop a team.
• Customer Focus: Strong commitment to providing excellent customer service.
• Communication: Excellent communication and interpersonal skills.
• Organizational Skills: Strong organizational and time management skills. Ability to multitask and prioritize effectively.
• Technical Skills: Proficient in using point-of-sale (POS) systems and basic computer applications. Experience with Toast POS is a plus.

Benefits:
• Competitive hourly rate + TIPS
• Potential for career advancement
• Employee discount on products

How to Apply
Interested candidates should submit their resume and cover letter outlining their qualifications.

NuYo Frozen Yogurt is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types:
Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 25 – 40 per week

Shift:
• Day shift
• Evening shift
• Morning shift
• Night shift

NuYo Frozen Yogurt

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