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Join our team to help create and develop the future of live entertainment and sports in Orange County!

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Mission: To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision: We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title:
ServiceNow Administrator

Pay Details:
The annual base salary range for this position in California is $85,000 to $106,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The ServiceNow Administrator will be responsible for the overall management, administration, and maintenance of the corporate ServiceNow platform, and all instances included. This role involves collaborating with various IT and business teams to develop and implement solutions that meet business needs.

Responsibilities

Platform Management

Administer, configure, coordinate and maintain the ServiceNow platform, including system upgrades, patches, plugins and configuration changes
Monitor system performance, troubleshoot issues, and implement optimizations to ensure high availability and performance, including user administration, data management and security

Configuration and Customization:

Configure ServiceNow applications and modules, including (ITSM) Incident, Problem, Change, Service Catalog, Knowledge, (ITOM) CMDB, Discovery, (ITAM) Hardware and Software Asset Management and (SPM) Strategic Portfolio Management
Adapt ServiceNow applications and facilitate the rollout of new applications and modules
Configure User Accounts, Groups and Roles Create custom Roles where necessary
Collaborate with team to develop and maintain Forms, Reports, Views, Workflows, and Portals
Develop custom ServiceNow applications using ServiceNow Studio and Flow Designer
Create and maintain scripts for advanced customization and automation
Create and configure Business Rules, UI Policies, UI Actions

User Support:

Provide training and support to end-users to ensure effective use of the platform
Conduct training sessions and create documentation to assist users in utilizing the platform effectively

Integration and Automation:

Integrate ServiceNow with other enterprise systems and applications using REST/SOAP APIs and other integration tools to ensure seamless data exchange
Automate routine processes and tasks to improve efficiency and reduce manual efforts

Data Management and Documentation:

Ensure data integrity by performing regular audits and reconciliations
Manage import sets and transform maps to load and update data within the platform
Maintain comprehensive documentation for all configurations, processes, and procedures related to the ServiceNow platform
Create, maintain and enhance team Dashboards and reporting, including scheduled reports

Security and Compliance:

Implement and maintain security best practices, including access controls, role-based permissions, and data encryption
Ensure that the ServiceNow platform complies with organizational policies, standards, and best practices for security and data protection

Continuous Improvement:

Stay updated with the latest ServiceNow features and best practices
Identify opportunities for platform enhancements and process improvements
Participate in the planning and execution of platform upgrades and new releases

Skills

Bachelor's degree in Computer Science, Information Technology, or a related field
Experience with integration technologies such as REST, SOAP, and LDAP
Experience with ServiceNow development using tools like ServiceNow Studio and Flow Designer
Experience with cloud platforms and services preferred
Certifications: ServiceNow Certified System Administrator (CSA) preferred; additional certifications such as ITIL Foundation, ServiceNow Certified Implementation Specialist, or ServiceNow Certified Application Developer are preferred
3-5 years of experience as a ServiceNow Administrator or in a similar role
Strong knowledge of ServiceNow platform functionalities, including ITSM, ITOM, ITAM, and SPM (Formerly ITBM) modules
Strong knowledge and experience with scripting & automation with the ServiceNow Workflows, Service Catalog, Knowledgebase, and Employee Center Pro
Proficiency in JavaScript, HTML, CSS, and other scripting languages for developing custom solutions within ServiceNow
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Able to work independently and as part of a team
Able to adapt well to change and flexible with priorities, or ambiguous demands

Knowledge, Skills, and Experience

Education - Bachelor's Degree

Experience Required - 3+

This position is on-site.

JM2024

Company:
OC Sports & Entertainment, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of ocV!BE!

OCVIBE

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ServiceNow Administrator