Customer Service Associate

The successful Customer Service Associate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every interaction.

Responsibilities
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Efficiently and accurately respond to inbound email inquiries based on approved communications
• Build sustainable relationships and engage customers by taking ownership for resolution
• Log all interactions with customers to ensure the best possible service
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Ability to communicate via email with strong writing skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to understand and empathize with customers in difficult situations
• Ability to multi-task, set priorities and manage time effectively
• High school degree (College degree preferred)
• Bi-lingual (Spanish preferred)

This is a fulltime position. Work from the office, not remote.

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Customer Service Associate