Summary/Objective

The Patient Reception Coordinator is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic health records, verifying insurance and appointments, taking payments, opening & closing front office daily.

Work Schedule: 5 Days/Week, Saturday's a must (8:30 AM-5:30 PM weekdays, Saturday 9:00 AM-4:00 PM).

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing bills, scheduling appointments
Pulls insurance and scans insurance cards, collects payments with accuracy
Collects and enters patient demographics and insurance information into medical record
Manages the schedule - makes, changes and cancels appointments as necessary; ensures appointments are verified prior to day of appointment; pre-appoints and recalls to ensure daily, monthly and year-end comprehensive exam goals are met.
Opens and closes front office, ensures financials are balanced at end-of-day, prepares deposit
Straightens up reception area throughout the day
Assists other team members in other departments if needed
Performs other incidental and related duties as required or assigned

Performance Factors

Attendance & Dependability: the employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended on to complete work in a timely, accurate and thorough manner and is conscientious about assignments
Communication: The employee communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside the office
Relationships with Others: The employee works effectively and relates well with others within and outside the office
Knowledge: The employee is able to counsel patients on their benefits and can clearly answer questions about eligibility, deductibles and coverage as well as other services offered within the business

Qualifications

Must have computer skills and the ability to learn EHR system
Must have at least one year of experience in reception and/or customer service
Strong ability to multi-task with high degree of accuracy; attention to detail is critical
Excellent customer service
Strong analytical & problem solving skills
Superior verbal & written communication skills
Strong interpersonal skills are essential

Work Environment

Our office has been part of downtown Santa Cruz for 29 years. We pride ourselves on treating every patient/customer as if they were a member of our own family. As a small business we value cross-training and continued curiosity for improving work-flow and therefore patient experience.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

Health insurance
Opportunities for advancement
Paid time off
Retirement plan
Vision insurance

Schedule:
38.5 hours/week
Every Saturday required

Education:

High school or equivalent (Preferred)

Work Location: In person

Plaza Lane Optometry

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