About RLC

Rescuing Leftover Cuisine (RLC) is a national 501(c)3 nonprofit dedicated to redistributing excess food from businesses to nonprofits serving people experiencing food insecurity. We work alongside our dedicated network of food rescuers and partner with organizations of all sizes and sectors, to repurpose surplus ranging from as little as 5 pounds to as much as 500+ pallets. Our mission is to reduce food waste, promote sustainability, and enhance food security. Since RLC was founded in 2013, we’ve rescued over 17 million pounds of food, prevented 37M+ pounds of emissions, and provided 13M+ meals to communities in need.

The Position

We’re looking for a full-time Operations Manager to join our small, founder-led team and continue our impressive growth trajectory. Reporting to the Program Director, the NYC/NJ Operations Manager will be a hybrid position responsible for overseeing daily operations, enhancing efficiency, and managing outreach to ensure comprehensive food rescue coverage and stakeholder support.

Responsibilities

Operations at Rescuing Leftover Cuisine are designed to inspire community engagement, increase volunteer retention, and create long-term impact and value. Responsibilities will include execution, management, reporting, and optimization of current operations. This role requires a strong desire to be involved in all aspects of operations including operational design, deployment, and measurement.

The Operations Manager’s essential duties will include, but are not limited to:

Monitoring and managing KPIs across NYC/NJ branch operations
Proactive ownership of all aspects of food rescue operations
Ensure minimum 98+% coverage of pickups by engaging with all food donor partners, current rescuers, rescuer groups, and nonprofit recipient partners
Implement changes to the schedules of food donations, optimize food rescue routes, and manage the website calendar of food rescues
Actively improve operational efficiency through automation tools, website features, and other new methods
Conduct regular check-ins with current food donor and nonprofit recipient partners to solicit feedback, continually streamline our processes, and strengthen our relationships
Adept at grasping the big picture, collaborating with cross-functional teams, and contributing to long-term strategy and roadmap for operational growth and efficiency
Managing RLC’s Cart Program and related equipment, including maintenance and inventory management
Assume an organization-wide responsibility of Food Donor Engagement after 60 days of employment
Assist Program Director and other branches as needed

Qualifications:

Bachelors Degree & 2+ years of relevant full-time experience
Must be local to NYC and have a strong understanding of the area
Technologically proficient with experience utilizing and maintaining a CRM platform (preferably Salesforce), for a range of functions including but not limited to account management, reporting and analytics, workflow automation, case management, client support, and task management
Adaptable and skilled at learning new software and leveraging automation tools
Excellent Customer Service skills - effective and clear written and verbal communication
Strong Organizational, data entry, and analytical skills
Detail oriented problem solver with proven ability to manage multiple projects and priorities simultaneously
Ability to consult and interact with RLC’s executive team, colleagues, and interns
Commitment to RLC’s core values of consistency, communication, growth, teamwork, systems, intrinsically motivated, integrity, excellence, commitment, ownership, abundance, and fun

Total Compensation

Salary range for this position is $48,000-52,000

Flexible Paid Time Off

Why RLC

At RLC, we’re driven by a passion for food rescue and its potential to end hunger. We’re a small, innovative team that balances hard work with a strong emphasis on culture. Enjoy benefits such as opportunities for learning and development, a comprehensive benefits package, flexible paid time off, work-life balance support, social events and team-building activities, cooking competitions, community involvement, and more. Having rescued a milestone of nearly 4 million pounds of food last year, we’re ambitiously targeting 5 million pounds in 2025. Join us and be part of our impactful journey!

Rescuing Leftover Cuisine

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